Karen Mizzi
Vancouver
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Administrator - Human Resources Department
Morrison Windows Ltd.
Surrey
12.2023 - 04.2024
- Achieved outstanding results in talent acquisition and onboarding, contributing to a strong foundation for newly hired employees.
- Introduced updated Policies and Procedures to optimize operations.
- Demonstrated expertise in initiating departmental transformations by hiring two customer care associates. Successfully built and trained a team of 20 individuals in Customer Experience.
- Restructured and standardized Roles and Responsibilities across all departments.
- Played a key role in integrating the organization's new core values, leading to positive changes in the overall work environment.
- Pioneered improvements in daily operations through meetings with upper Management.
- Devised and implemented plans to effectively manage the production floor, ensuring adherence to weekly and daily schedules.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained customer confidence and protected operations by keeping information confidential.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
Office Manager
Expedia Cruise Ship Centers
Langley
09.2023 - 12.2023
- Managed Canada's number one travel and tourism for nine years
- Achieved consistently high sales targets, with monthly revenue of over $300,000
- Recruited, trained, and developed new independent contractors to run their travel business with Expedia
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained customer confidence and protected operations by keeping information confidential.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
Independant Contractor
Traveled USA
Vancouver
09.2022 - 09.2023
- Took a year off personal travel.
Sales Manager
Popeye's Supplements
Vancouver
01.2022 - 09.2022
- Increased sales from significant decreases to +6 to 20% increases in four months
- Increased client base by 18% and Google reviews from 3.5 to 4.8
- Revamped the entire store to create a cleaner and more organized environment for the team and clientele
- Implemented new products that suited their needs
- Scheduled weekly staff and completed daily inventory at month end
- Outbound Marketing - Recruited Brand Ambassadors.
Retail Manager
Oracle Emporium
Whistler
10.2019 - 03.2020
- Implemented effective strategies for maximizing sales through store presentation
- Ensured customer satisfaction by consistently providing top-notch wardrobe recommendations
- Optimized inventory management with efficient open/close shift coordination
- Closure because of the Pandemic.
Home Care(OUT OF COUNTRY WORK PLACEMENT)
Independent contractor
Hilo
03.2019 - 09.2019
- Derogated and restructured gardens to introduce new garden layouts.
- Experienced in a range of tasks related to landscape maintenance such as weeding, trimming, and lawn care. Capable of handling windfall clean up, exterior pressure washing, and exterior painting.
- Managed and maintained the day-to-day activities of an elderly individual, including meal preparation, household organization, and personal care.
- Identified areas where additional exploration was needed prior to beginning a project.
Sales Trainer/ Manager for Canada
Suzy Shier
Brampton
06.2016 - 05.2018
- Implemented new revenue strategies, sales initiatives, and customer engagement tactics, increasing by 20% over L.Y
- Trained sales team members on using a proprietary CRM system to enable documentation of customer interactions
- Conducted weekly sales team meetings to review progress toward sales goals and discuss emerging opportunities
- Onboarded, trained, and mentored new sales team members to facilitate a uniform performance standard
- Enhanced Sales team's knowledge of products by partnering with corporate marketing to deliver comprehensive and up-to-date product information.
- Recruited corporate trainers and recognized sales experts to execute targeted training sessions to improve sales team performance
- Developed and significantly grew Sales Managers in selected territories
- Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets, and effectively managing inventories
- Contacted customers via phone and email to explore connections, offer services, and cement relationships
- Supervised and trained 20-plus employees on successful selling techniques
- Created presentation materials for sales, customer relations, and management purposes
- Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets, and implementing strategic action plans
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues
- Boosted profit margins by effectively managing expenses, budget, and overhead, increasing closings, and optimizing product turns
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Volunteer Coordinator
Mississauga Food Bank
Mississauga
06.2016 - 07.2017
- Collaborated with special committees and organization leadership to define mission and standards for volunteer staff
- Followed up with staff and managers to assess volunteer needs and opportunities
- Selected, trained, and mentored over ten volunteers
- Maintained positive working relationships with fellow staff and Management
- Helped set up and take down and took care of events, handled donations, and tracked contests.
Sales Training Manager / Laura / Laura Petite Canada
Kitchener
Kitchener
03.2010 - 11.2015
- Onboarded, trained, and mentored new sales team members to facilitate a uniform performance standard
- Recruited corporate trainers and recognized sales experts to execute targeted training sessions to improve sales team performance
- Designed protocols for 15 employees to sell Lady's Fashion products and services
- Contacted customers via phone and email to explore connections, offer services, and cement relationships
- Supervised and trained 15 employees on successful selling techniques
- Spearheaded sales meetings with staff, the division president, the closing coordinator, and the construction manager to share best practices for process improvements
- Hired and motivated 15-member sales team, achieving over 5% in new sales per year.
Education
Human Resources Business Management - Business/Admin
Career City College
Kelowna, BC Canada03-2025
Secondary School - Highschool
SHDHS
01.2000
Skills
- Management
- Peer development
- Planning and coordination
- Adobe Photoshop
- Salesforce
- Talent Management
- Supervising Experience
- Employee Orientation
- Curriculum Development
- Training development
- Recruiting
- WordPress
- Writing Skills
- Content Development
- Office Management
- Merchandising
- Microsoft Office
- Project organization
- Event Planning
- CRM Software
- Branding
- People
- Marketing
- Store Management Experience
- Painting interior/exterior
- Computer Networking
- Leadership
- Communications
- Talent Development
- Retail Management
- Landscape Maintenance Leader
- Human Resources
- Workforce Management
- Staff Management
- Customer Engagement
- Operations Management
- Report Preparation
- Business Administration
- Meeting Coordination
- Scheduling
- Salesforce Management
- Schedule and calendar management
- Customer Relationship Management (CRM)
- Scheduling appointments
- Inventory Management
- Verbal Communication
- Strategic Planning
- Travel Arrangements
- Schedule Management
- Brand Management
- Policy administration
- Customer Service
- Employee Development
- Training and Development
- Excellent Communication
- Goal Setting
- Positive Attitude
- Reliability
- Task Prioritization
- Analytical Skills
- Interpersonal Relations
Certification
TESOL Certificate, 02/01/19, Present, TEFL certification. Teaching English overseas.
Degree in Human Resources Business Management
Serving it Right Certificate
Certificate in Typing Words per Minute
Affiliations
- Active Life Style
- Creative in music and dance
- Healthy Living
- Traveling and day trips
- Sports enthused in tennis/basketball
Accomplishments
- Recognized by having the top Sales team in Canada.
- Trainer in Body Shaping Workshops for other locations
- Certified as a TEFL Teacher
Languages
English
First Language
Spanish
Beginner
A1
German
Beginner
A1
French
Beginner
A1
Volunteer Work
- Built a 6 month organization to help clothes and feed the homeless called "Blankets and Such" Vancouver BC
- Big Sister for Big Brother and Big Sister Organization of Canada Exeter Ontario
- Helped facilitate events for feeding the homeless Mississauga Ontario
- Donate Monthly to children with Cleft Palates called "Operation Smile"
References
References available upon request.
Timeline
Office Administrator - Human Resources Department
Morrison Windows Ltd.
12.2023 - 04.2024
Office Manager
Expedia Cruise Ship Centers
09.2023 - 12.2023
Independant Contractor
Traveled USA
09.2022 - 09.2023
Sales Manager
Popeye's Supplements
01.2022 - 09.2022
Retail Manager
Oracle Emporium
10.2019 - 03.2020
Home Care(OUT OF COUNTRY WORK PLACEMENT)
Independent contractor
03.2019 - 09.2019
Sales Trainer/ Manager for Canada
Suzy Shier
06.2016 - 05.2018
Volunteer Coordinator
Mississauga Food Bank
06.2016 - 07.2017
Sales Training Manager / Laura / Laura Petite Canada
Kitchener
03.2010 - 11.2015
Human Resources Business Management - Business/Admin
Career City College
Secondary School - Highschool
SHDHS
TESOL Certificate, 02/01/19, Present, TEFL certification. Teaching English overseas.
Degree in Human Resources Business Management
Serving it Right Certificate
Certificate in Typing Words per Minute
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