Office
Karen Mireya Neri Gaytan
Resort Assistant Manager
Cabo San Lucas, Baja California Sur
Summary
Proactive, enthusiastic, and dedicated manager with experience in managing the daily operations of areas that may include Front Office, Guest Services, and Concierge, based on the brand standards and in parallel to LQA and Forbes.
Analytical problem-solver and diligent in training team members to excel in service delivery.
Fast-learning with exceptional organizational talents and service quality across various environments.
Overview
9
9
years of professional experience
3
3
Certifications
1
1
Language
Work History
Resort Assistant Manager
Four Seasons Cabo Del Sol
10.2024 - Current
Assistant Front Office Manager
One&Only Mandarina
01.2022 - 09.2023
Front Office Team Leader
One&Only Mandarina
01.2021 - 01.2022
Front Office Agent
One&Only Mandarina
11.2020 - 01.2021
Guest Relations Manager
Rosewood San Miguel De Allende
05.2018 - 08.2019
Reservations Supervisor
Rosewood San Miguel De Allende
02.2017 - 05.2018
Reservation Agent
Rosewood San Miguel De Allende
02.2016 - 02.2017
Education
Bachelor´s Degree: Tourism Business Administration
Universidad Del Valle De Mexico
Skills
- Team leadership
- Effective communication
- Operational Skills
- Quickly adjusting to change
- Skilled in managing stress effectively
- Decision-making
- Customer recovery service skills
- Initiative-driven
- Work with minimal Supervision
- Clear Thinker
Software
Oracle-Opera
Alice
E-sasa
Salto
Abrhil
Go-Concierge
Saflock
Extranet - Otas
Reviewpro
Iscala
Golden
Qualtrics
OnTrack
Certification
AAA
Timeline
Resort Assistant Manager
Four Seasons Cabo Del Sol
10.2024 - Current
Assistant Front Office Manager
One&Only Mandarina
01.2022 - 09.2023
Front Office Team Leader
One&Only Mandarina
01.2021 - 01.2022
Front Office Agent
One&Only Mandarina
11.2020 - 01.2021
Guest Relations Manager
Rosewood San Miguel De Allende
05.2018 - 08.2019
Reservations Supervisor
Rosewood San Miguel De Allende
02.2017 - 05.2018
Reservation Agent
Rosewood San Miguel De Allende
02.2016 - 02.2017
Bachelor´s Degree: Tourism Business Administration
Universidad Del Valle De Mexico
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