Summary
Overview
Work History
Education
Skills
Timeline
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KAREN RAMÍREZ

Tlalnepantla,MEX

Summary

Backend Virtual Assistant & Customer Service


Professional freelancer with deep understanding of client needs and project management. Known for delivering impactful results and maintaining high standards in every assignment. Collaborative team player who swiftly adapts to changing requirements to achieve goals. Skilled in communication, time management, and creative solutions, contributing to productive and positive work environment.

Overview

9
9
years of professional experience

Work History

Freelancer ITM

Multiple
01.2024 - Current
  • Strengthened client relationships with consistent communication and timely project updates.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
  • Trained new team members to apply best coding best practices and proper use of development tools.

Assistant Property Manager

Real Atlas
06.2023 - 05.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Escalated major issues to property manager for immediate remediation.
  • Communicated effectively with owners, residents, and on-site associates.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.

Property Manager/Accounting/Admin Assist/Social Media Manager

BMore
01.2018 - 01.2024
  • I was with a small firm, so I had to do all the tasks required as per the CEO's instructions
  • I handled all the collections, work orders, regular payments, vendor assignments, social media posts, basic accounting tasks, hiring personnel, screening personnel and vendors, etc

Voice & non-Voice support

teleperformance/CHIME
01.2019 - 12.2019
  • In charge of verifying their documents when their accounts were blocked or flagged as fraud

CUSTOMER SERVICE

cpoa mÉXICO
09.2016 - 10.2018
  • Customer service for kids looking to study abroad with scholarship based on their sport merits
  • Main point of contact between the coaches and the kids to ensure they get accepted into their best fit

COMMUNITY MANAGER

Freelance
01.2018 - Current
  • I’ve been a freelance community manager for some businesses in Playa del Carmen and Mexico City such as @elcuchitrildicrea @emmaplayacar @crepalibre @TreSesentaConsultores the last 2 have been paused on and off for a while

RECRUITMENT

Tresesenta consultores
01.2016 - 10.2020
  • Massive Recruitments via social networks, LinkedIn, occ, CompuTrabajo, etc
  • Ensuring the first filter is top quality so our clients receive the best candidates based on their needs

Assistant

EMMA PLAYACAR
07.2019 - 07.2020
  • Principal’s assistant, alongside with school control and administration tasks, providing enrollment info to parents, receiving payments, logistics, covering for teachers, etc

Education

No Degree - Business Administration And Management

Universidad Latinoamericana
Tlalnepantla, México, Mexico
07-2027

Skills

  • Customer service
  • Native English
  • Great communication
  • Proactive
  • Assertive
  • Leadership
  • Teamwork
  • Team building
  • Conflict resolution
  • Problem-solving
  • Project management
  • Virtual assistance

Timeline

Freelancer ITM

Multiple
01.2024 - Current

Assistant Property Manager

Real Atlas
06.2023 - 05.2024

Assistant

EMMA PLAYACAR
07.2019 - 07.2020

Voice & non-Voice support

teleperformance/CHIME
01.2019 - 12.2019

Property Manager/Accounting/Admin Assist/Social Media Manager

BMore
01.2018 - 01.2024

COMMUNITY MANAGER

Freelance
01.2018 - Current

CUSTOMER SERVICE

cpoa mÉXICO
09.2016 - 10.2018

RECRUITMENT

Tresesenta consultores
01.2016 - 10.2020

No Degree - Business Administration And Management

Universidad Latinoamericana
KAREN RAMÍREZ