KAREN RAMÍREZ
Tlalnepantla,MEX
Summary
Backend Virtual Assistant & Customer Service
Professional freelancer with deep understanding of client needs and project management. Known for delivering impactful results and maintaining high standards in every assignment. Collaborative team player who swiftly adapts to changing requirements to achieve goals. Skilled in communication, time management, and creative solutions, contributing to productive and positive work environment.
Overview
9
9
years of professional experience
Work History
Freelancer ITM
Multiple
01.2024 - Current
- Strengthened client relationships with consistent communication and timely project updates.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Trained new team members to apply best coding best practices and proper use of development tools.
Assistant Property Manager
Real Atlas
06.2023 - 05.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Attended staff meetings and took extensive notes to share with property manager.
- Escalated major issues to property manager for immediate remediation.
- Communicated effectively with owners, residents, and on-site associates.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Property Manager/Accounting/Admin Assist/Social Media Manager
BMore
01.2018 - 01.2024
- I was with a small firm, so I had to do all the tasks required as per the CEO's instructions
- I handled all the collections, work orders, regular payments, vendor assignments, social media posts, basic accounting tasks, hiring personnel, screening personnel and vendors, etc
Voice & non-Voice support
teleperformance/CHIME
01.2019 - 12.2019
- In charge of verifying their documents when their accounts were blocked or flagged as fraud
CUSTOMER SERVICE
cpoa mÉXICO
09.2016 - 10.2018
- Customer service for kids looking to study abroad with scholarship based on their sport merits
- Main point of contact between the coaches and the kids to ensure they get accepted into their best fit
COMMUNITY MANAGER
Freelance
01.2018 - Current
- I’ve been a freelance community manager for some businesses in Playa del Carmen and Mexico City such as @elcuchitrildicrea @emmaplayacar @crepalibre @TreSesentaConsultores the last 2 have been paused on and off for a while
RECRUITMENT
Tresesenta consultores
01.2016 - 10.2020
- Massive Recruitments via social networks, LinkedIn, occ, CompuTrabajo, etc
- Ensuring the first filter is top quality so our clients receive the best candidates based on their needs
Assistant
EMMA PLAYACAR
07.2019 - 07.2020
- Principal’s assistant, alongside with school control and administration tasks, providing enrollment info to parents, receiving payments, logistics, covering for teachers, etc
Education
No Degree - Business Administration And Management
Universidad Latinoamericana
Tlalnepantla, México, Mexico07-2027
Skills
- Customer service
- Native English
- Great communication
- Proactive
- Assertive
- Leadership
- Teamwork
- Team building
- Conflict resolution
- Problem-solving
- Project management
- Virtual assistance
Timeline
Freelancer ITM
Multiple
01.2024 - Current
Assistant Property Manager
Real Atlas
06.2023 - 05.2024
Assistant
EMMA PLAYACAR
07.2019 - 07.2020
Voice & non-Voice support
teleperformance/CHIME
01.2019 - 12.2019
Property Manager/Accounting/Admin Assist/Social Media Manager
BMore
01.2018 - 01.2024
COMMUNITY MANAGER
Freelance
01.2018 - Current
CUSTOMER SERVICE
cpoa mÉXICO
09.2016 - 10.2018
RECRUITMENT
Tresesenta consultores
01.2016 - 10.2020
No Degree - Business Administration And Management
Universidad Latinoamericana
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