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Karen Rodriguez
Sales, Customer Service And Executive Assistance
Mexico City
Summary
Versatile professional with extensive experience in sales, executive assistance and event planning. Demonstrated history of customer service excellence and business acumen. Collaborative approach to leadership, fostering team-oriented environment and driving positive results. Currently focused on completing a Real Estate pre license Course and a Basic Programming Course, in order to broaden and apply skills and experience on these two exciting industries.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Real Estate Consultant
Self employed
Mexico City
06.2021 - Current
- Focused on developing and maintaining relationships with local and international clients through networking, emails and cold calling.
- Management of contracts, negotiations and all marketing aspects of sales to finalize purchases and exceed customer expectations.
- Communication with clients to understand property needs and preferences.
- Use of Tokkobroker and other realtor CRM´s to find properties for clients.
- Constant training with different legal consultants in order to sell, buy or rent properties complying to local regulations
Catering and Housekeeping Contractor
Self employed
Bowen Island, B.C.
03.2019 - 08.2020
- Provided catering and housekeeping services to both residential and commercial facilities like Xenia Retreat Center
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with team members to achieve target results.
- Worked flexible hours across weekend and holiday shifts.
- Used coordination and planning skills to achieve results according to schedule.
- Improved operations through consistent hard work and dedication.
Lodge Manager
The Bonniebrook Lodge
Gibsons, B.C.
03.2016 - 03.2018
- Oversaw day-to-day operations of an 8-room Luxury Lodge with staff of 10 employees.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked groups for weddings, seminars, conferences and other events, providing best available room rates and menu options.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Sales and Events Marketing Manager
The Rockwater Resort
Halfmoon Bay, B.C.
09.2014 - 09.2015
- Identified opportunities for growth within local territory and collaborated with internal teams to reach sales goals.
- Promoted resort´s services in trade shows, social media and booked large groups for events, conferences, weddings offering best room rates and menu options
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Catering Sales Manager
Four Seasons Hotel
Mexico City
04.2008 - 12.2012
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Communicated with venue personnel to coordinate event logistics.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Exceeded both quarterly and annual sales goals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Catering Administrative Assistant
Four Seasons Hotel
Mexico City
02.2005 - 04.2008
- Maintained electronic and paper files of contracts and correspondence.
- Answered, screened and forwarded incoming phone calls.
- Ordered and maintained adequate supply of office and catering supplies.
- Managed calendar by scheduling appointments, events and meetings with customers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Used Delphi to prepare high volume of Banquet Event Orders, reports and other written material.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between Manager, clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted with printing, copying and assembling reports.
Executive Assistant to the F&B Director
Four Seasons Hotel
Mexico City
07.2001 - 02.2005
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used MS Office Suite to prepare documents, reports and presentations.
- Updated printed menus for all Food and Beverage outlets
- Updated food and beverage menu items in Micros Fidelio system.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly department meetings.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Housekeeping Office Coordinator
Four Seasons Hotel
Mexico City
02.2000 - 07.2001
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports and other business documentation.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Education
Basic Programming Course - Information Technology
Platzi
Online 06.2022 - Current
Real Estate Pre-license Course - Real Estate
Preminence Compañía Bienes Raíces
Monterrey, N.L., Mexico 06.2021 - Current
Diploma: German As A Foreign Language - German
Volkshochschule
Düsseldorf, Germany 09.1996 - 08.1997
High School Diploma -
Thomas Alva Edison School
Mexico City 09.1990 - 06.1996
Skills
Office management and administrative support
Conference and event planning
Negotiation
Account management
Cross-functional team collaboration
Complaint resolution
CRM
Sales expertise
Vendor and contract negotiations
Event sales
Client relations
Budgeting
Digital marketing
Time management
Supervisory Skills
Attention to detail
Accomplishments
Regional Catering Sales Manager of the 3rd. Quarter 2009
Software
MS Office
Social Media
Delphi
IOS
Timeline
Basic Programming Course - Information Technology
Platzi
06.2022 - Current
Real Estate Consultant
Self employed
06.2021 - Current
Real Estate Pre-license Course - Real Estate
Preminence Compañía Bienes Raíces
06.2021 - Current
Catering and Housekeeping Contractor
Self employed
03.2019 - 08.2020
Lodge Manager
The Bonniebrook Lodge
03.2016 - 03.2018
Sales and Events Marketing Manager
The Rockwater Resort
09.2014 - 09.2015
Catering Sales Manager
Four Seasons Hotel
04.2008 - 12.2012
Catering Administrative Assistant
Four Seasons Hotel
02.2005 - 04.2008
Executive Assistant to the F&B Director
Four Seasons Hotel
07.2001 - 02.2005
Housekeeping Office Coordinator
Four Seasons Hotel
02.2000 - 07.2001
Diploma: German As A Foreign Language - German
Volkshochschule
09.1996 - 08.1997
High School Diploma -
Thomas Alva Edison School
09.1990 - 06.1996