Karen Sánchez Silva
B.A. International Business
Ciudad De México
Summary
Driven by a results-focused approach, I excelled by spearheading a sustainability program and enhancing stakeholder satisfaction through innovative problem-solving and effective complaint resolution. My expertise in customer relations and project planning, coupled with a proven track record in reducing costs and driving strategic initiatives, positions me as a dynamic contributor to team success.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Specialist in Global Negotiations
Coca-Cola FEMSA
12.2019 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improve stakeholders satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Initiated sustainability program, reducing company's environmental impact.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Negotiated with suppliers to reduce material costs, improving profit margins.
Account Coordinator/Customer Operations Representative
CH Robinson Worldwide Inc.
06.2018 - 11.2019
- Conducted thorough market research to identify new opportunities for account growth.
- Assisted in developing and implementing successful marketing strategies to increase revenue.
- Streamlined communication between clients and internal teams for seamless project execution.
- Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
- Developed strong relationships, fostering trust and long-term collaboration between clients and agency partners.
Jr. Legal Advisor
INTRADE Legal & Customs Advisor
09.2017 - 04.2018
- Enhanced client satisfaction with timely and accurate legal customs advice on various matters.
- Reduced potential risks by conducting thorough research and providing preemptive solutions to clients.
- Directed and supported staff with business registrations and other legal requirements.
- Developed compliance best practices for company.
- Analyzed legal documents and identified pertinent issues for clients.
Education
BBA - International Business
Instituto Tecnológico De Monterrey
Ciudad De México 08.2014 - 12.2018
Skills
Customer Relations
Quality Assurance
Root Cause Analysis
Problem Solving
Management collaboration
Project Planning
Languages
English
Advanced (C1)
Portuguese
Elementary (A2)
Timeline
Specialist in Global Negotiations
Coca-Cola FEMSA
12.2019 - Current
Account Coordinator/Customer Operations Representative
CH Robinson Worldwide Inc.
06.2018 - 11.2019
Jr. Legal Advisor
INTRADE Legal & Customs Advisor
09.2017 - 04.2018
BBA - International Business
Instituto Tecnológico De Monterrey
08.2014 - 12.2018
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