KAREN ANDREA ARREOLA SANTILLAN

• Managed high-volume patient communication (up to 60 calls/day) supporting medical supply reorders within the U.S. healthcare system.

• Ensured HIPAA compliance prior to handling protected health information.

• Verified insurance eligibility and aligned prescriptions with payer requirements.

• Reviewed medical documentation and patient records to support order approval and continuity of care.

• Coordinated with physicians, nurses, and insurance representatives to obtain required documentation.

• Documented patient interactions, case updates, and order status within Event Scheduler (EV) healthcare system.

• Provided follow-up on open cases to ensure completion of documentation and order processing.

• Identified discrepancies in prescriptions, insurance coverage, and patient data, escalating when needed.

• Consistently met performance metrics in quality, documentation accuracy, and case resolution.

• Recognized multiple times as Star of the Month for performance and reliability.

• Supported daily administrative and operational tasks.

• Coordinated schedules, documentation, and internal follow-ups.

• Assisted in organization of workflow and team support activities.

• Supported scheduling, client coordination, and daily administrative tasks.