Karen Elizabeth Granada Vigueras
Sr Consultant Project Manager
Mexico City
Summary
Sr Consultant with more than eight years of experience, currently managing portfolios, programs and projects under waterfall methodologies and agile frameworks of banking sector, working with PMs teams, business and technical areas to guarantee the success project. Also performing a commercial role identifying opportunity areas to enhance operative processes analyzing data to work up a solution proposal and business case to offer the client.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Sr Consultant Project Manager
Minsait (by Indra)
Mexico City
11.2022 - 03.2024
- Determined areas for improvement new revenue opportunities working with customers of banking sector (Sabadell and Actinver banks) to prepare commercial offers from data analyze to customer to implement processes and projects in order to alleviate operative problems.
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
- Managed portfolios of projects of three areas of IT (systems development SaaS, infrastructure and information security) to identify related projects (programs) and dependencies to assign to PMs team.
- Managed projects under agile (SCRUM), waterfall (PMI) and hybrid methodologies E2E, controlling budget (CAPEX & OPEX), workplan and change control follow up, suppliers management, follow up of deliverables, JIRA/Confluence documentation.
- Generated reports detailing KPIs, risks identification, remediation plans, findings and recommendations to get success results during and final of projects.
- Managed projects related to mitigate vulnerabilities of systems to banking infrastructure, obsolescence and hardening of servers, network change MPLS, PBX, applications optimization, insurance and banking cores, privileged accounts for server access control (CyberArk).
- Evaluated clients' needs and created plan of action to provide solutions
- Evaluated clients' needs and created plan of action to provide solutions.
- Onboarded and managed new client accounts to boost retention rates.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Project Leader II Fraud Prevention
DHL Express
Mexico
10.2020 - 11.2022
- Identified several fraud typologies on DHL platforms as XMPLI that offered integration of API with third party vendors (3PV) to create shipments guides and MyDHL+ to local customers to creation, register, control and shipment tracking.
- Analyzed data extracted of SQL DB to excel files to identify several fraud patterns and compromised accounts and got financial impacts in Euros per month through financial reports.
- Achieved reduce financial impacts more than 50% from 2020 to 2022 promoting projects to implement security locks and double authentication on DHL platforms
- Developed comprehensive project plans that outlined clear goals, timelines, and milestones for all stakeholders involved from Mexico and other countries.
- Managed teams of 9 persons to get support in: apply security protocols to new and compromised accounts, protect customer information, execute training and prepare campaigns about misuse of account.
- Successfully led multiple projects simultaneously while maintaining focus on priorities, resource allocation, and overall strategic objectives
- Boosted client satisfaction with timely delivery of high-quality project outcomes
Project Manager & Scrum Master
AT&T
Mexico
02.2016 - 09.2020
- Managed one of company's largest and most strategic hybrid project about online store (eCommerce with Magento) that offered products and services through website and mobile applications that involved many operative flows from login, user data storage in CRM platforms, payment and conciliation flow, order confirmation, shipment creation, tracking shipment, until package delivery.
- Identified key stakeholders to close de SOW (Statement of Work) and define user stories for development team in workshops.
- Successfully released multiple projects strategic IT projects that had identified significant ROI, saving or some optimization of process for benefit of company related to voicemail consolidation service, achieve purchase-sale of NOC with Grupo Salinas, PBX implementation for short digital dialing, Smart city Playa del carmen with IoT and IPV6 Migration.
- Demonstrated KPIs on executive reports of projects released on time, with good customer satisfaction into CAPEX budget.
- Monitored project performance to identify areas of improvement and risks with preventive actions and make adjustments to workplan.
Network Operational Performance Analyst
Telcel
Mexico
02.2015 - 06.2016
- Evaluated current processes of TX elements and network operational performance to develop improvement plans.
- Worked hand to hand and managed tasks of discovery with providers to created and optimized records management strategies to coordinate and protect information.
- Identified with KPIs of network operational performance, execution of preventive and corrective maintenance.
- Developed scripts on pearl and java for programming alarms on Telcel transmission (TX) elements network servers and notifications to CORE in order to measure battery performance levels, RAM capacities, hard disks, etc.
Operations Center Engineer
El Financiero Bloomberg
Mexico
02.2014 - 02.2015
- Provided input to team lead regarding areas for process and procedural improvement.
- Read and interpreted blueprints, technical drawings and schematics, about equipment Wegener, Cisco.
- Performed preventative maintenance to keep tools and equipment functional.
- Monitored and gave support to configure correctly equipment of TX and RX of audio and video to improve quality of signals from SD to HD.
- Created documentation, flow diagrams about of architecture of telecommunications equipment connected on operational central.
Java Developer
Interalia
Mexico
10.2013 - 02.2015
- Contributed to successful completion of projects by meeting tight deadlines and delivering high-quality code o customers as Coca-cola and Danone.
- Designed Graphic interfaces (Mockups), use case diagrams, databases modeling, sequence diagrams to have architecture of systems designed for clients
- Developed web applications back-end and web services REST and SOAP to connect APIs on frameworks Spring, Struts and Hibernate based on Java language and MVC (Controller View Model).
Education
The Bachelor's Degree in Telematics Engineering - Informatic And Telecommunications
Instituto Politecnico Nacional - UPIITA
Av Instituto Politécnico Nacional 2580, CDMX 01.2009 - 01.2024
Skills
Problem-Solving
Additional Information
Technologies I have worked with:
Java, CRM, Azure cloud, Magento, Tenable, Forensic and penetration analysis, Core, SAP, SQL, Excel (macros and dynamic tables), service and hel desk, remedy, Power BI, Trello, Jira, Confluence, Miro, OneNote, Project, Visio, Autocad, Balsamic (Mockups), Success Factor, Cyberark
Certification
Lean – Six Sigma White Belt
Courses
- Lean – Six Sigma Black Belt 2023
- Lean – Six Sigma Green Belt 2023
- Project Management PMBOK 7th edition 2023
- Digital business (eCommerce) 2017
Timeline
Lean – Six Sigma Yellow Belt
02-2024
Lean – Six Sigma White Belt
01-2023
Sr Consultant Project Manager
Minsait (by Indra)
11.2022 - 03.2024
Scrum Product Owner - SPOPC
09-2022
Scrum Master - SMPC
08-2022
Project Leader II Fraud Prevention
DHL Express
10.2020 - 11.2022
SAFe Scrum Master - Scaled Agile framework
09-2019
Project Manager & Scrum Master
AT&T
02.2016 - 09.2020
Network Operational Performance Analyst
Telcel
02.2015 - 06.2016
Operations Center Engineer
El Financiero Bloomberg
02.2014 - 02.2015
Java Developer
Interalia
10.2013 - 02.2015
The Bachelor's Degree in Telematics Engineering - Informatic And Telecommunications
Instituto Politecnico Nacional - UPIITA
01.2009 - 01.2024
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