Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Karen Ivonne Martinez Santos

Karen Ivonne Martinez Santos

Poza Rica

Summary

Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Representante Del Servicio De Atención al Cliente

Joyería
07.2024 - 01.2025
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.

Responsable Del Servicio De Atención al Cliente

Panadería Y Repostería
01.2021 - 12.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Supervisor De Obras En El Área De La Construcción

Constructora
08.2020 - 08.2021
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.

Education

Ingeniero Civil - Ingeniería Civil

Universidad Veracruzana
Poza Rica De Hidalgo
12-2025

Técnico En Construcción

Centro De Bachillerato Tecnologico Industrial Y De Servicios
Tantoyuca, Veracruz
08-2021

Técnico - Técnico En Dibujo Arquitectónico

Secundaria Técnica Industrial No. 65
Tantoyuca, Veracruz
08-2015

Skills

  • Goal-oriented mindset
  • Customer support
  • Performance improvement
  • Market research
  • Systems and software expertise
  • Sales expertise
  • Teamwork and collaboration
  • Organizational skills

Certification

  • Certified NOM-031-STPS-2011 (Parte 1) Construcción
  • Certified NOM-031-STPS-2011 (Parte 2) Construcción
  • Certified NOM-031-STPS-2011 (Parte 3) Construcción

Timeline

Representante Del Servicio De Atención al Cliente

Joyería
07.2024 - 01.2025

Responsable Del Servicio De Atención al Cliente

Panadería Y Repostería
01.2021 - 12.2022

Supervisor De Obras En El Área De La Construcción

Constructora
08.2020 - 08.2021

Ingeniero Civil - Ingeniería Civil

Universidad Veracruzana

Técnico En Construcción

Centro De Bachillerato Tecnologico Industrial Y De Servicios

Técnico - Técnico En Dibujo Arquitectónico

Secundaria Técnica Industrial No. 65
Karen Ivonne Martinez Santos