Karen Ivonne Martinez Santos
Poza Rica
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Representante Del Servicio De Atención al Cliente
Joyería
07.2024 - 01.2025
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Responsable Del Servicio De Atención al Cliente
Panadería Y Repostería
01.2021 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Supervisor De Obras En El Área De La Construcción
Constructora
08.2020 - 08.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
Ingeniero Civil - Ingeniería Civil
Universidad Veracruzana
Poza Rica De Hidalgo12-2025
Técnico En Construcción
Centro De Bachillerato Tecnologico Industrial Y De Servicios
Tantoyuca, Veracruz08-2021
Técnico - Técnico En Dibujo Arquitectónico
Secundaria Técnica Industrial No. 65
Tantoyuca, Veracruz08-2015
Skills
- Goal-oriented mindset
- Customer support
- Performance improvement
- Market research
- Systems and software expertise
- Sales expertise
- Teamwork and collaboration
- Organizational skills
Certification
- Certified NOM-031-STPS-2011 (Parte 1) Construcción
- Certified NOM-031-STPS-2011 (Parte 2) Construcción
- Certified NOM-031-STPS-2011 (Parte 3) Construcción
Timeline
Representante Del Servicio De Atención al Cliente
Joyería
07.2024 - 01.2025
Responsable Del Servicio De Atención al Cliente
Panadería Y Repostería
01.2021 - 12.2022
Supervisor De Obras En El Área De La Construcción
Constructora
08.2020 - 08.2021
Ingeniero Civil - Ingeniería Civil
Universidad Veracruzana
Técnico En Construcción
Centro De Bachillerato Tecnologico Industrial Y De Servicios
Técnico - Técnico En Dibujo Arquitectónico
Secundaria Técnica Industrial No. 65
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