KAREN LORENA VELÁZQUEZ RAMOS
Querétaro,QUE
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level buyer position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Global Team Buyer
MARS
10.2023 - 06.2025
- Strategic Operations Buyer
- Tactical support | Sourcing Excellence Team
- Increased supplier efficiency by negotiating contracts and maintaining strong relationships with vendors.
- Achieved cost savings by identifying opportunities for consolidation and bulk purchasing across departments.
- Collaborated with internal stakeholders to understand their needs, ensuring accurate product specifications were met in all purchases.
- Reviewed legal documents such as contracts and non-disclosure agreements to ensure compliance with company policies.
- Negotiated better payment terms with suppliers, improving cash flow management for company.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Sales Coordinator
The Failure Institute
05.2022 - 10.2023
- Assure the sales experience for the lead from first contact to handover to coordination and Admin.
- Communication through networks to generate inbound leads and organic growth.
- Prospecting and development of new and existing accounts.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
Account Development Specialist
BNSF Logistics
06.2017 - 03.2022
- Prospecting and development of new and existing accounts.
- Responsible for customer service.
- Operational follow-up to shipments and documents / status report.
- Enhanced cross-selling opportunities within existing accounts, leading to increased revenue generation.
- Increased account retention by developing and maintaining strong relationships with clients.
- Generated quotes for customers that provided solutions for shipments.
- Developed comprehensive understanding of client needs, recommending tailored solutions that aligned with their goals.
- Provided timely notifications of service options, conflict resolutions and re-consignments.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
Customer Service Representative
LTD International
04.2016 - 04.2017
- Customer Service.
- Responsible for operations.
- Shipment Monitoring.
- Sending of reports.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Customer Service Representative
Werner Enterprises
11.2013 - 11.2015
- Customer Service.
- Responsible for operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
Education
Lic. Comercio y Negocios Internacionales -
Universidad Tecmilenio
01.2016
Curso de Markering Digital -
Universidad Tecmilenio
06-2023
Skills
- Purchase order management
- Contract negotiation
- Multi-tasking strength
- Strategic sourcing
- Vendor relations
Websites
Courses Languages
English, Advanced, Oral and written level.
workout
Indoor cycling and pilates enthusiast.
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Global Team Buyer
MARS
10.2023 - 06.2025
Sales Coordinator
The Failure Institute
05.2022 - 10.2023
Account Development Specialist
BNSF Logistics
06.2017 - 03.2022
Customer Service Representative
LTD International
04.2016 - 04.2017
Customer Service Representative
Werner Enterprises
11.2013 - 11.2015
Lic. Comercio y Negocios Internacionales -
Universidad Tecmilenio
Curso de Markering Digital -
Universidad Tecmilenio
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