KAREN MICHELLE LOPEZ PEREZ

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• Weekly follow up to take care of the quality of the parts manufactured with Therm-x Ca
• Quality problem solving and incident management, manages root cause, preventive and corrective actions
• Facilitated training sessions for team members on quality management principles and best practices, enhancing overall competency levels within the department.
• Conducted detailed audits to ensure adherence to ISO 9001 standards, maintaining a high level of compliance throughout the organization.
• Prepare and present executive summaries on customer and factory scale-ups
• Led training sessions on quality control techniques, elevating team's expertise and minimizing errors in production.
• Reduced product return rates, conducting detailed root cause analyses to identify and rectify manufacturing defects.
• Developed comprehensive quality assurance documentation to streamline audit process, significantly reducing preparation time.
• Analyzed and interpreted data to identify trends and recommend improvements.
• Prepare and present quality reviews to manager and other stakeholders
• Designs and implements methods and procedures to inspect, test and evaluate the accuracy and precision of products and/or production equipment
• Evaluates work methods, procedures, and policies
• Track progress of qualification status, review test results, determine disposition of non-conforming products, review, and release quality packages
• Utilize drawings, specifications, industry standards and drafts, adapting inspection measurement devices and procedures when necessary
• Read and interpret technical drawings and specification requirements
• Analyze internal/external (RMA) failures, suggest corrective and preventive actions to respond to customer complaints

• Review and analysis Of Warranties reported by The Customer, To Provide action Plans for the reduction Of Charges Generated by Defects reported In the Product Shipped to Our Customers

• Activation Of Early Containment for Model Start-Ups, To Ensure That Critical Points are Inspected to avoid Future Customer Complaints, Based On review Of Previously Placed Complaints/reports from Our Customers (Ford, Lucid, Tesla)
• Daily Communication with all resident CSE (Customer Satisfaction Engineer) That are Located in Each of The Plants with Our Customers, For the Prevention of Complaints
• Improved product quality by implementing rigorous testing processes and procedures.
• Developed and executed comprehensive quality control plans for manufacturing operations.
• Created detailed reports on quality metrics for senior management review, driving data-driven decision-making across the organization.
• Mentored junior engineers, fostering a culture of professional development and knowledge sharing within the department.
• Conducted root cause analysis on reported defects, leading to corrective action plans that mitigated future issues.
• Managed a team of quality engineers, ensuring consistent adherence to company standards and regulatory requirements.
• Proactively identified potential risks associated with new products or processes; recommended alterations mitigate these concerns before they became critical issues affecting overall performance or customer satisfaction.
• Collaborated with cross-functional teams to identify areas of improvement in product design and manufacturing processes.
• Contributed to root cause analysis to determine core reason for failures and errors.
• Specified quality requirements of raw materials with suppliers.

• Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
• Use of basic tools for troubleshooting
• Feedback to customer calls
• Manage the reduction of customer complaints by overseeing the improvement of the production process
• Responsible for root cause investigation of reported customer non-conformance issues and implementation of corrective actions
• Direct contact with customers (Ford, Tesla, LUCID), through meetings to follow up on reported problems
• Created detailed reports on engineering activities and findings.
• Conducted technical evaluations of engineering designs and test results.