Summary
Overview
Work History
Education
Skills
Certification
Paint, hike, cook and write.
Languages
Timeline
Generic

Karen Sofia Heraldez

Playa Del Carmen, Quintana Roo

Summary

Dynamic professional with a proven track record at Renova Spa, excelling in customer service and team leadership. Successfully implemented staff training programs, enhancing service quality and boosting client satisfaction. Adept at decision-making and task delegation, fostering a collaborative work environment. Skilled in managing operations and improving business growth strategies.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Renova Spa
03.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Spa Receptionist

Rancho La Puerta
11.2021 - 12.2024
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Managed high call volume, ensuring smooth communication between clients and spa staff.
  • Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
  • Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.

Manager on Duty

Fiarum
06.2019 - 09.2020
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
  • Established team priorities, maintained schedules and monitored performance.

English Teacher

Colegio Vasconcelos
08.2016 - 07.2018
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Prepared comprehensive English curriculum for multiple classes.
  • Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.

Education

Education

Montessori Universidad
Mexicali, Baja California, Mexico
08-2015

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Task delegation
  • Staff management
  • Team collaboration

Certification

Montessori Education teacher.


Excell level 2


Costumer Service




Paint, hike, cook and write.

I like to use my free time to conect with myself through the art and the silence of nature. 

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Assistant Manager

Renova Spa
03.2025 - Current

Spa Receptionist

Rancho La Puerta
11.2021 - 12.2024

Manager on Duty

Fiarum
06.2019 - 09.2020

English Teacher

Colegio Vasconcelos
08.2016 - 07.2018

Education

Montessori Universidad

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Karen Sofia Heraldez