Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Karen Vianey Ibarra Padilla

Karen Vianey Ibarra Padilla

Tijuana

Summary

Experienced in contact centers, I have developed interpersonal skills including communication, active listening, teamwork, and negotiation. Basic experience in office tools such as Word and Excel, I effectively build and maintain strong customer relationships. In my recent role, I improved my understanding of customer needs and became more organized, excelling in multitasking. Detail-oriented, I am constantly driven to expand my knowledge about the products and services I offer, making me a dedicated and adaptable learner.

Overview

10
10
years of professional experience

Work History

Customer Service/ Sales Representative

Ryerson Metals
07.2018 - 03.2023
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by continuously reviewing their stock and entering new orders.

HR Assistant

CONFIE Seguros
03.2017 - 07.2018
  • Assisting employees with their time and attendance through the UltiPro tool

Contact center agent

Motiva
09.2016 - 03.2017
  • Warranty Management (Yokohama Tires)
  • Debt Collector (Blackstone)

Contact center agent

TELvista
05.2013 - 09.2016
  • Customer Service (TELSCAPE)
  • Technical Support (ALIPH)
  • Quality Assurance (TELSCAPE)

Education

Degree - Psychology

CUT Universidad De Tijuana
01.2018

Skills

  • English:80%
  • Spanish:100%
  • Office: Basic

References

  • Juan, Rivera, +1 (323)493 3710, CONFIE SEGUROS
  • Luis, Avilez, Supervisor, (664)350 6853, MOTIVA
  • Karla Cons (664) 181 0726, RYERSON

Timeline

Customer Service/ Sales Representative

Ryerson Metals
07.2018 - 03.2023

HR Assistant

CONFIE Seguros
03.2017 - 07.2018

Contact center agent

Motiva
09.2016 - 03.2017

Contact center agent

TELvista
05.2013 - 09.2016

Degree - Psychology

CUT Universidad De Tijuana
Karen Vianey Ibarra Padilla