Karina Carrillo Vizcarra
Summary
With more than 3 years of service-oriented experience, I seek to be part of a team whose main characteristic is reciprocity: that is, it contributes to learning and achieve personal and professional growth, while allowing me to add value through problem solving, commitment and leadership.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Receptionist
Hotel Portales Plaza
Zapotlanejo, Jalisco
Jan.2021 - May.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Kept accounts in balance and ran daily reports to verify totals.
Educational and Management Assistant
Preescolar Sor Juana Inés De La Cruz
Zapotlanejo, Jalisco
Jul.2020 - May.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer and crew problems and complaints.
- Checked and corrected grammatical and spelling errors in diverse documents.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Helped with planning schedules and delegating assignments to meet service demands.
- Transcribed and organized information to assist in preparing speeches and presentations.
Volunteer
Worldpackers
London, Portalegre, Cadiz and Florence
Jul.2023 - Oct.2023
- Cleaned and organized rooms and common areas.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Supported events by helping with organization and planning.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed staff of 3 housekeepers.
Assistant Manager
Family Business
Zapotlanejo, Jalisco
Oct.2022 - Jul.2023
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted customers with prompt and polite support in-person, via telephone and WhatsApp.
- Managed appointments, oversaw purchasing planning and logistics.
Summer Camp Counselor
Camp Fish Tales
Pinconning, MI
Jun.2022 - Aug.2022
- Supervised camper activities and mediated conflicts to address behavioral issues and promote fun and safety.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Prepared and submitted daily and weekly reports to keep records of campers' attendance, behavior and progress.
- Engaged individuals in recreational and leisure activities to promote socialization, autonomy and improve quality of life.
Education
Bachelor´s Degree in Psychology -
Universidad De Guadalajara
Guadalajara Aug.2012 - Jun.2017
Skills
- Customer service
- Team Collaboration
- Flexibility
- Attention to detail
- Proactivity
- Written communication
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Volunteer
Worldpackers
Jul.2023 - Oct.2023
Assistant Manager
Family Business
Oct.2022 - Jul.2023
Summer Camp Counselor
Camp Fish Tales
Jun.2022 - Aug.2022
Receptionist
Hotel Portales Plaza
Jan.2021 - May.2022
Educational and Management Assistant
Preescolar Sor Juana Inés De La Cruz
Jul.2020 - May.2022
Bachelor´s Degree in Psychology -
Universidad De Guadalajara
Aug.2012 - Jun.2017
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