KARINA CONTRERAS
Zapopan
Summary
Results-driven facilities and workplace services professional with over 13 years of experience in managing operations, employee services, and vendor relationships within multinational technology firms. Proven track record in enhancing employee and visitor experiences through operational excellence and strategic facilities management. Expertise in budget control, contract administration, EHS compliance, and KPI-driven decision-making for organizations with 1000+ employees. Skilled in leading workplace operations during growth phases, office relocations, and return-to-office initiatives, ensuring seamless business continuity and high employee satisfaction.
Overview
14
14
years of professional experience
Work History
Facilities Manager
SOFTTEK
02.2025 - Current
- Lead workplace services operations and facilities management activities supporting employee productivity and operational continuity.
- Serve as the primary point of contact for employees, visitors, business leaders, and vendors, ensuring a high-quality workplace experience.
- Manage end-to-end vendor lifecycle, including contracts, SLA compliance, supplier performance reviews, and service quality improvements.
- Lead employee engagement initiatives, corporate events, executive visits, and workplace programs.
- Developed and implemented the Internal Civil Protection Program including drills, risk assessments, and training.
- Led Return-to-Office initiatives and participated in office relocation planning to ensure business continuity.
Facilities Executive / Acting Facilities Manager
INCEDO
03.2023 - 01.2025
- Served as Acting Facilities Manager for over eight months leading workplace operations and service delivery.
- Managed employee workplace services including access control, parking administration, visitor support, and ticket resolution.
- Oversaw vendor management, contractor coordination, procurement activities, and SLA compliance.
- Developed executive dashboards, KPI reports, budget forecasts, and workplace performance analytics.
- Served as EHS Coordinator and managed pantry operations and employee amenities.
Facilities Coordinator
AMDOCS
05.2017 - 03.2023
- Supported workplace operations for more than 1000 employees in a multinational technology environment.
- Coordinated day-to-day workplace operations, employee services, office administration, and facilities support.
- Managed visitor services, executive support, conference room scheduling, and workplace events.
- Collected and reported KPIs related to facilities performance, workplace utilization, and operational efficiency.
Administrative Assistant | Office Operations & Workplace Support
ORACLE
12.2012 - 05.2017
- Provided administrative and workplace support services for a large corporate environment.
- Coordinated meeting logistics, conference room scheduling, visitor management, and executive support.
- Managed office services including supplies procurement, vendor coordination, mail distribution, and workplace administration.
- Prepared reports, presentations, and business correspondence while supporting leadership teams.
- Supported facilities operations through KPI tracking, inventory management, and stakeholder coordination.
Education
Bachelor's Degree - Computer Engineering
Universidad de Guadalajara
Skills
- Workplace Experience Management
- Facilities Operations
- White-Glove Customer Service
- Vendor & Contractor Management
- Budget Management & Cost Control
- Procurement & Contract Administration
- EHS Compliance
- Emergency Preparedness
- Business Continuity Planning
- Project Management
- KPI Reporting & Data Analysis
- Employee Services
- Corporate Events
- Space Planning
- Stakeholder Management
- Continuous Improvement
Languages
- Spanish, Native
- English, Advanced
Timeline
Facilities Manager
SOFTTEK
02.2025 - Current
Facilities Executive / Acting Facilities Manager
INCEDO
03.2023 - 01.2025
Facilities Coordinator
AMDOCS
05.2017 - 03.2023
Administrative Assistant | Office Operations & Workplace Support
ORACLE
12.2012 - 05.2017
Bachelor's Degree - Computer Engineering
Universidad de Guadalajara