Karina Flores Cervantes
Guadalajara
Summary
Dynamic Medical Records Specialist with proven expertise at Ccsi in managing electronic health records and ensuring HIPAA compliance. Adept at data management and fostering customer satisfaction through effective communication and problem-solving. Committed to maintaining confidentiality while enhancing operational efficiency and accuracy in medical documentation.
Overview
8
8
years of professional experience
Work History
Medical Records Specialist
Ccsi
Guadalajara Jalisco
08.2024 - 09.2025
- Managed patient records using electronic health record systems.
- Ensured accuracy of medical documentation and coding compliance.
- Processed requests for medical records from healthcare providers and patients.
- Maintained confidentiality and security of sensitive patient information.
- Adhered to HIPAA guidelines when handling protected health information.
- Collected, filed, scanned, and retrieved confidential patient information.
Customer Service Representative
Xtendops
Guadalajara Jalisco
10.2023 - 06.2024
- Assisted customers with inquiries and resolved issues promptly and effectively.
- Processed orders and managed customer accounts using internal systems efficiently.
- Provided product information and guided customers to enhance their shopping experience.
- Handled returns and exchanges, ensuring adherence to company policies and procedures.
- Collaborated with team members to streamline service processes and improve efficiency.
Account management, customer service
In touch before beliveo
Guadalajara Jalisco
05.2020 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales Representative
Teleperformance
Guadalajara Jalisco
10.2019 - 02.2020
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Sales Representative
Televista
Tijuana
08.2017 - 12.2017
- Managed customer accounts and facilitated product inquiries effectively.
- Developed relationships with clients to ensure satisfaction and loyalty.
- Collaborated with team members to enhance sales strategies and performance.
Education
Palo Verde High School
Summerline , United States Skills
- Electronic health records
- Medical coding
- HIPAA compliance
- Data management
- Have the knowledge to learn the product and the process for a effective resolution
- Plaint the seeds for a effective sale
- Offered client a product base on his needs
Timeline
Medical Records Specialist
Ccsi
08.2024 - 09.2025
Customer Service Representative
Xtendops
10.2023 - 06.2024
Account management, customer service
In touch before beliveo
05.2020 - 05.2023
Sales Representative
Teleperformance
10.2019 - 02.2020
Sales Representative
Televista
08.2017 - 12.2017
Palo Verde High School