Karina Hernández Orozco
Account Planner
Guadalajara, Jalisco
Summary
Solution driver and account planners with strategic and critical thinking committed to helping achieve customer needs and representing HP throughout the planning and customer satisfaction process.
My role is to identify and empathize with the target market and utilize multiple data types to unlock insight that creates value between the consumer, the brand, and the products (business) and services we offer. Innovative Customer Sales Representative with extensive knowledge of payment processing and negotiation. Successful at generative revenue and maintaining long-term client relationships. Adept at detail-oriented reporting and support.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Account planner / OM team lead
Hewlett Packard (HP Inc)
9 2021 - Current
- Acting as SPOC for Cost and Amazon; Leading weekly calls, understanding their business needs, resolving general issues to ensure a high level of customer satisfaction
- Monitoring inventory levels to ensure product availability and timely order fulfillment
- Working closely with Demand Planners to provide visibility about customer demand changes
- Collaborated with sales team to develop strategies, understand customer requirements, and support sales initiatives.
Customer Sales Representative * SME/ Team lead
Hewlett Packard (HP Inc)
2015.10 - 2021.09
- S4 SME; being part of the ALM testers, train people appropriately for use S4 (how to set up /read BMT, identify user status &clean up them);
- Backlog management
- Supporting manager and team as a project leader by providing direction on customer services activities, established guidelines and recommends appropriate solutions.
- Couching and training team members to solve day to day common and complex business issues
- Keep record and documented HP process and best practices
- Represent the team as subject matter expert on complex internal and external problems.
Customer Sales Representative
Hewlett Packard (HP Inc)
2011.01 - 2015.10
- SPOC on daily operational matters for Tier1 Canada accounts (Synnex, Hartco, D&H, Ingram, Tech Data, Avnet) Resolve and identify operational issues that arise from E2E process.
- Engaging with other organizations as logistics, supply chain, sales, returns, finance
- PO issuance and Backlog management
- Supporting customer with general requests such as, PO status, expedite request, freight upgrades, lead time, EOL, BOM and set up information for HP items.
Senior Buyer
Sanmina- SCI Systems Services
2010.03 - 2011.01
- Maintain the supply for customized items for final assembly
- Execute MRP actions, according with the current demand (pull in, push outs, cancel, and new orders)
- Place weekly PO`s according to customer demand
- PO issuance and Follow up with supplier and material delivery
- Provide daily status for shortages to planners
- Avoid AP issues
- Resolves MRB, RDL and past due issues.
MRO Buyer
Sanmina- SCI Systems Services
2008.09 - 2010.03
- Maintain supply for Sanmina indirect material
- MRO Services (maintenance, reparation and operation) Process and follow orders for Mexico requirements on time.
- Process and follow USA Requirements (Corporate contracts, IT Hardware, IT Software)
- Develop and search for new suppliers in order to increase Sanmina’s portfolio, includes negotiate payment terms (net 90), to get best prices and a safety stock without chargers.
Full Buyer
Sanmina- SCI Systems Services
2007.01 - 2008.09
- Acting Nortel Supervisor Mar
- 2008 – Jun
- 2008 Accomplish Nortel’s transfer family from Flextronics USA to Sanmina GDL
- Part of the procurement / materials Project utilizing my proven negotiation and interpersonal skills
- Working with international suppliers from Asia and USA
- Execute MRP actions, Develop WIF`s, CTB`s reports and shortages reports
- Avoid AP issues
- Taking over the End of Life (EOL) and Last time buys (LTB) Nortel PN`s
- Develop monthly KBI´s reports in order to maintain informed at customer about the inventory OH and stock rotation.
Education
Diploma in International Business and Marketing -
Universidad del Valle de Atemajac
Zapopan, Jalisco 2008.02 - 2008.05
Degree in International Business - undefined
Universidad del Valle de Atemajac
Zapopan, Jalisco 2003.09 - 2006.05
Skills
Strategic Thinking
Competitive Analysis
Customer Segmentation
Teamwork and Collaboration
Microsoft Excel
Time Management
Problem-solving abilities
Excellent Communication
Self Motivation
Adaptability and Flexibility
Critical Thinking
Organizational Skills
Portfolio Management
Analytical Thinking
Task Prioritization
Risk Assessment
Summaryofqualifications - Skills
- Knowledgeable, results-oriented executive with manufacturing & Supply chain experience highlighted by accomplishments.
- Outstanding communication, negotiation, and interpersonal skills that result in productive business relationships internally and externally.
- Developed problem-solving and analytical skills.
- Provide creative solutions by thinking out of the box
- Teamwork and collaboration skills
- High sense of urgency
- High level of commitment.
- Proactive.
- S4, SAP (Fusion, Velocity), Oracle.
- OSS, BMT tool.
- Skills on PC (excel, power point, word, internet)
Timeline
Customer Sales Representative * SME/ Team lead
Hewlett Packard (HP Inc)
2015.10 - 2021.09
Customer Sales Representative
Hewlett Packard (HP Inc)
2011.01 - 2015.10
Senior Buyer
Sanmina- SCI Systems Services
2010.03 - 2011.01
MRO Buyer
Sanmina- SCI Systems Services
2008.09 - 2010.03
Diploma in International Business and Marketing -
Universidad del Valle de Atemajac
2008.02 - 2008.05
Full Buyer
Sanmina- SCI Systems Services
2007.01 - 2008.09
Degree in International Business - undefined
Universidad del Valle de Atemajac
2003.09 - 2006.05
Account planner / OM team lead
Hewlett Packard (HP Inc)
9 2021 - Current
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