Ana Karina Huanosta
CELAYA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Quality Manager
WeWire Harness
01.2020 - Current
- Managed and archived quality documentation and participated in internal and external quality audits.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Quality Assurance Coordinator
Gentherm
04.2018 - 01.2020
- Investigated recurring customer complaints, determining source of non-conformance incidences and recommending solutions.
- Designed QA inspection measures, improving fault and return rates.
- Assisted with quality control audits.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Drafted and reviewed quality assurance policies and procedures, improving customer feedback metrics.
Operations Manager
VBT Industrial
09.2015 - 03.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Trained new employees on proper protocols and customer service standards.
Manufacturing Engineer
Mabe
10.2011 - 08.2015
- Used lean manufacturing principles to develop, evaluate and improve manufacturing methods.
- Identified problems and specific resolutions to fix defective, damaged or malfunctioning parts, assemblies, equipment and systems.
- Selected manufacturing methods, fabrication and operations to develop and coordinate production.
- Served as technical liaison between customer, manufacturing, quality assurance and vendor and supplier personnel to resolve technical and quality issues.
Education
Industrial Engineering
Instituto Tecnológico De Morelia
Morelia, Mich.09.2011
Skills
- Document Management
- Inspection Processes
- Client Rapport-Building
- Operational Improvements
Timeline
Quality Manager
WeWire Harness
01.2020 - Current
Quality Assurance Coordinator
Gentherm
04.2018 - 01.2020
Operations Manager
VBT Industrial
09.2015 - 03.2018
Manufacturing Engineer
Mabe
10.2011 - 08.2015
Industrial Engineering
Instituto Tecnológico De Morelia
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