Karina Moreno Lopez
Zizana
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Dispatch/Customer Service Representative
Clean Up California
04.2023 - 05.2025
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Utilized customer feedback to improve customer service.
- Tracked and monitored vehicle performance and maintenance.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored vehicle locations to coordinate timely arrivals.
Transaction Coordinator
Coker Homes Group
05.2020 - 03.2023
- Coordinate Real Estate Transactions in Maricopa County.
- Coordinate remodels for investors.
- CRM
- Upload documents to broker portal
- Coordinate home inspections, sewer inspections, and other applicable inspections.
- Coordinate repairs on listings
- Personal assistant to realtors
- Reviewed and executed confidential documents, contracts and disclosures.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Coordinated appointments to show tenants and buyers prospective homes.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Prepared and presented contracts and other legal documents to clients.
- Developed new business and managed new and existing clients.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Vudu Customer Service Representative
J-Curve (Intugo)
07.2018 - 02.2020
- Tier II
- Customer care and tech support for Vudu.com, sophisticated troubleshooting.
Jr Collector
Total Finance (Intugo)
11.2017 - 03.2018
- Collecting car payments for Car Outlet, a Chicago, IL dealership.
Purchasing
Martínez Developments de México
09.2015 - 11.2017
- Responsible of general savings in plant, such as services (example: logistics, medical services, industrial dining, etc), MRO, packaging, office supplies, raw material. MRO and RAW material receipt responsible.
- Quoting all type of services and products
- Analyze quotations for better options
- Negotiation meetings with suppliers for improvements on products/services and savings
- Report Monthly savings(CRMS – Interal MREA Savings page)
- MRO Administration
- Administration of MRO Min/Max
- MRO Purchases
- MRO Cycle Counting
- MRO Weekly Audit
- New Machines Spare Parts in MRO
- Creation of requisitions
- Creation of Purchase Orders
- Administration and control of PO
- Invoice Receipt in CMS
- Attention to all suppliers
- Administration and control of RAW Material Logistic Budget
- Administration and control of packaging material
- In charge of RAW Material system receipt
- Administration of Ford GRIPS Orders
- Development of ASN receipt with all RAW suppliers
- Purchasing of engineering changesfor all customers
- Purchasing Launch of Ford CD4.1MCA 2017
- Purchasing Launch of TESLA Project MODEL X
Receptionist
Martínez Developments de México
01.2015 - 08.2015
- RH support
- Attention to visits in general
- Booking hotels and flights for all employees
- Attention to HR suppliers
- Creation of Requisitions
- MSD creation for quality support
- Weekly bulletin board
TPV Agent
Teleperformance Mexico
01.2012 - 11.2014
- Bilingual order Verification for DirecTV.
Education
Business Administration Bachelor -
Universidad De Sonora
Sonora05-2018
IT Technician - undefined
Centro de Bachillerato Tecnológico Industrial y de Servicios #189
01.2011
Skills
- Excellent attitude
- Results Oriented
- High sense of responsibility
- Ability to work under pressure
- High sense of problem solving
- Drawing Comprehension
- Fast Response to problem solving
- Active listening
- Scheduling
- Complaint resolution
- Stress management
- Complaint handling
- Adaptive team player
- Typing proficiency
- Verbal and written communication
LANGUAGES
English - 90%
Spanish - Native
ADDITIONAL COURSES
“Formación de Instructores” ISO TS 16949:2009
Timeline
Dispatch/Customer Service Representative
Clean Up California
04.2023 - 05.2025
Transaction Coordinator
Coker Homes Group
05.2020 - 03.2023
Vudu Customer Service Representative
J-Curve (Intugo)
07.2018 - 02.2020
Jr Collector
Total Finance (Intugo)
11.2017 - 03.2018
Purchasing
Martínez Developments de México
09.2015 - 11.2017
Receptionist
Martínez Developments de México
01.2015 - 08.2015
TPV Agent
Teleperformance Mexico
01.2012 - 11.2014
IT Technician - undefined
Centro de Bachillerato Tecnológico Industrial y de Servicios #189
Business Administration Bachelor -
Universidad De Sonora
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