Karina Ross
Puerto Penasco, Sonora
Summary
Customer service-oriented professional with a passion for assisting others and consistently meeting deadlines. Skilled in order management and providing exceptional customer support. Eager to expand knowledge and embrace new opportunities to further contribute to organizational success. Quick learner with a proven track record of fast adaptation.
Overview
7
7
years of professional experience
Work History
Enrollment Specialist
Turbo Debt
Puerto Penasco
11.2024 - Current
- Engage and Convert: Handle live inbound calls and scheduled appointments, turning prospects into loyal customers with your consultative sales approach.
- Achieve and Excel: Meet and exceed our clear metrics while enjoying a steady flow of warm leads—no cold calling!
- Innovate and Improve: Use your skills to navigate objections and master the art of one-call close, all while following script and utilizing CRM.
Warehouse Packer
Medline
Phoenix
04.2024 - 09.2024
- Assembled and packed orders according to customer specifications.
- Verified accuracy of items picked against packing list.
- Collected empty pallets for reuse or disposal in accordance with company policy.
- Assisted in loading outgoing shipments onto delivery trucks and ensuring security of cargo loads.
- Used handheld scanners to track inventory movement within the warehouse system.
- Identified damaged or defective products upon receipt and reported them accordingly.
Warehouse Picker
Geodis
Phoenix
09.2023 - 01.2024
- Verified accuracy of picked items against pick list or customer order.
- Maintained cleanliness of warehouse by sweeping floors and wiping down shelving units.
- Operated hand-held scanners to track product movement within the warehouse environment.
sales
National Home Buyers
Phoenix
01.2021 - 11.2021
- We buy old and new property
- We help people who are looking to find a new home.
- Inbound calls.
- Scheduled and attended weekly appointments with clients.
warehouse
Amazon
Phoenix
10.2019 - 12.2020
- I picked and packed orders
- Operated forklift loading boxes
- Loaded pallets into trailers
- Picked items for customer orders according to order slips or verbal instructions.
- Operated manual pallet jacks to move material around the warehouse.
Team member
McDonald's
Phoenix
05.2018 - 08.2019
- Greeted customers
- Prepared food on the front counter
- Helped customers in their ordering process
- Operated the cash register
- Cleaned the restaurant helping it stay clean for our customers
Education
Graduate -
Washington High School
Phoenix, AZ01.2012
Skills
- Customer Support Proficiency
- Microsoft Word
- PowerPoint
- Communication Skills
- Adaptable Learner
- Telecommunications
- Telephone Etiquette
- Ability to Stand for Extended Periods
- Packing food
- Taking orders
- Product Knowledge
- Inbound and Outbound Calling
- Account updating
- Calm Demeanor
- Positive and professional
- Record maintenance
- Time management proficiency
- Sales experience
Timeline
Enrollment Specialist
Turbo Debt
11.2024 - Current
Warehouse Packer
Medline
04.2024 - 09.2024
Warehouse Picker
Geodis
09.2023 - 01.2024
sales
National Home Buyers
01.2021 - 11.2021
warehouse
Amazon
10.2019 - 12.2020
Team member
McDonald's
05.2018 - 08.2019
Graduate -
Washington High School
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