Karina Hernández Orozco

• Acting as the primary point of contact for Costco and Amazon; Leading weekly calls, understanding their business needs, resolving general issues to ensure a high level of customer satisfaction
• Monitoring inventory levels to ensure product availability and timely order fulfillment
• Working closely with Demand Planners to provide visibility about customer demand changes
• Collaborated with the sales team to develop strategies, understand customer requirements, and support sales initiatives.

• S4 SME; being part of the ALM testers, train people appropriately for use S4 (how to set up /read BMT, identify user status &clean up them); Monitor open backlog to ensure all orders drop to factory (process improvement)
• Supporting the manager and team as a project leader by providing direction on customer services activities, established guidelines and recommends appropriate solutions
• Monitoring daily team activities oriented to obtain excellent customer satisfaction
• Couching and training team members to solve day to day common and complex business issues
• Keep record and documented HP process and best practices
• Represent the team as a subject matter expert on complex internal and external problems.

• First point of contact on daily operational matters for Tier1 Canada accounts (Synnex, Hartco, D&H, Ingram, Tech Data, Avnet)
• Resolve and identify operational issues that arise from the end to end sales process (order status, returns, deliveries, invoicing)
• Engaging with other functions and organizations to resolve issues such as logistics, supply chain, sales, returns, finance
• PO issuance (Submit new orders , order changes, clean up, status, prioritization, escalations)
• Backlog management
• Supporting customer with general requests such as, PO status, expedite request, freight upgrades, lead time, EOL, BOM and set up information for HP items.

• Maintain the supply for customized items for final assembly
• Execute MRP actions, according with the current demand (pull in, push outs, cancel, and new orders)
• Place weekly PO`s according to customer demand
• PO issuance and Follow up with supplier and material delivery
• Provide daily status for shortages to planners
• Avoid AP issues
• Resolves MRB, RDL and past due issues.

• Maintain supply for Sanmina indirect material (material that does not affect directly the production line). MRO Services (maintenance, reparation and operation)
  • Process and follow orders for Mexico requirements on time (around 6 plants, tool crib consumables, reworks, calibration services and national spare parts), this includes requirements for national and international suppliers.
  • Process and follow USA Requirements (Corporate contracts, IT Hardware, IT Software).
  • Negotiate deliveries-prices for material and services once the PO was placed and confirmed by supplier (expedite).
  • Develop and search for new suppliers to increase Sanmina’s portfolio, includes negotiate payment terms (net 90), to get best prices and a safety stock without chargers.

• Accomplish Nortel’s transfer family from Flextronics USA to Sanmina GDL.
• Monthly meeting conferences with costumer to report the status from the LTB`s items, inventory OH, stock rotation and excess.
• To be part of the procurement / materials Project of an aggressive growing Project (Echostar) utilizing my proven negotiation and interpersonal skills.
• Working with international suppliers from Asia and USA.
• Execute MRP actions, according with the current demand (pull in, push outs, cancel)
• Placing weekly PO`s.
• PO issuance and Follow up with supplier and material delivery.
• Provide daily status from shortage report to the production team.
• Identify critical PN`s that would be a risk in our production lines and expedite them in order to receive the material on time and avoid a line down.
• Develop WIF`s, CTB`s reports and shortages reports.
• Avoid AP issues.
• Taking over the End of Life (EOL) and Last time buys (LTB) Nortel PN`s.
• Develop monthly KBI´s reports in order to maintain informed at customer about the inventory OH and stock rotation.