Karina Rosario Reyes
Monroe, North Carolina
Summary
I'm a native English and fluent Spanish Customer Service Representative/ Social Media Manager, and assistant. I have a vast amount of experience in retail, customer service, social media, and call/chat/email support. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I would love to be a part of your project in order to achieve great things together.
Overview
2
2
years of professional experience
Work History
Appointment Setter
Lead Autopilot
N/A
04.2023 - 12.2023
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Followed up with customers to ensure resolution of their issues or concerns.
- Demonstrated ability to multi-task while speaking with customers on the phone.
- Developed strong relationships with customers by responding promptly to inquiries.
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
- Collaborated with other departments in order to resolve any outstanding customer issues.
- Performed data entry into computer system to document all call activity accurately.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Followed up on sales leads through outbound calling.
Cold Caller
Best GDR LLC
N/A
11.2021 - 04.2023
- Inbound calls
- Scheduled appointments
- Achieved established sales targets by generating new customer accounts.
- Data Entry
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Developed and maintained relationships with clients through effective communication on the phone.
- Collaborated with new customers to give details about company offerings.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Resolved customer complaints promptly and efficiently while ensuring customer satisfaction at all times.
Skills
- Incoming Call Reception
- Computer Skills
- Natural Script Reading
- Customer Service
- Social Media Manager
- Fluent Spanish
- Chat and Email Support
Languages
English
First Language
Spanish
Proficient (C2)
C2
References
References available upon request.
Timeline
Appointment Setter
Lead Autopilot
04.2023 - 12.2023
Cold Caller
Best GDR LLC
11.2021 - 04.2023
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