Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Burgueno

San Diego, California

Summary

Proven leader and efficient team player, demonstrated through successful training and collaboration at Amazon, enhancing operational performance and customer satisfaction. Skilled in packing efficiency and relationship building, consistently exceeding expectations without compromising accuracy or safety. Adaptability and customer service excellence foreground my commitment to impactful results.

Overview

3
3
years of professional experience

Work History

Fulfillment Associates

Amazon
10.2023 - 01.2025
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.

Cashier

McDonald's Restaurant
10.2021 - 10.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Southwest Senior High
San Ysidro, California
06-2019

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Team leadership
  • Customer service
  • Friendly and courteous
  • Time management
  • Relationship building
  • Packing efficiency

Languages

English
Upper intermediate (B2)
Spanish
Advanced (C1)

Timeline

Fulfillment Associates

Amazon
10.2023 - 01.2025

Cashier

McDonald's Restaurant
10.2021 - 10.2023

High School Diploma -

Southwest Senior High

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Karla Burgueno