Karla Cuevas
Canutillo
Summary
Dynamic customer service professional with proven expertise at Circle K, enhancing customer satisfaction through strategic feedback analysis and effective team leadership. Skilled in staff training and inventory management, I successfully reduced wait times and improved operational efficiency, fostering a collaborative environment that drives results and elevates the customer experience.
Overview
10
10
years of professional experience
Work History
Assistant Manager, Customer Service
Circle K
El Paso, Tx
12.2019 - 02.2026
- Assisted in managing daily operations to ensure exceptional customer service delivery.
- Trained and mentored staff on company policies, customer engagement, and sales techniques.
- Developed strategies to enhance customer satisfaction and loyalty through feedback analysis.
- Implemented process improvements to streamline service workflows and reduce wait times.
- Coordinated inventory management and ensured product availability for optimal sales performance.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
- Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
Crew Shift Leader
The Blend
El Paso, Tx
06.2016 - 12.2019
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Trained new crew members on equipment usage and operational procedures.
- Coordinated shift schedules, optimizing staffing levels for peak service times.
- Assisted in inventory management, tracking stock levels and minimizing waste.
- Implemented process improvements that enhanced workflow efficiency during busy periods.
- Handled cash and card transactions with accuracy, safeguarding against financial discrepancies.
- Monitored and adjusted crew performance, providing constructive feedback and coaching as needed.
- Maintained cleanliness and organization of work environment, ensuring pleasant customer experience.
Education
High School Diploma -
Premier High School
El Paso06.2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Workload management
- Retail operations
Languages
Spanish
Advanced (C1)
Timeline
Assistant Manager, Customer Service
Circle K
12.2019 - 02.2026
Crew Shift Leader
The Blend
06.2016 - 12.2019
High School Diploma -
Premier High School