Karla Davila
Clinical Trial Administrator
Mexico City,CMX
Summary
Experienced in sales management and customer service at CTR Scientific, I am dedicated to contributing to science- and health-focused companies. I have a proven track record of successfully managing key accounts, such as the National Institutes of Health, ensuring 100% contract delivery compliance. Attention to detail is a priority for me as I address crucial issues and maintain meticulous standards. Embracing a growth mindset, I am committed to continuously improving and seizing new opportunities in my professional journey.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Sales Assistant
CTR Scientific
01.2022 - 01.2024
- Company Overview: I'm passionate about working for science- and health-focused companies
- Communicated with health sector clients (via phone, email, and chat), enhancing their experience by identifying and addressing their needs
- Planned and scheduled delivery and invoicing for laboratory materials and engineering services, managing monthly totals of up to $7 million MXN
- Ensuring the successful completion of multiple simultaneous projects through the use of CRM tools
- Actively tracked quotes, shipping schedules, and resolved customer complaints using digital tools
- Collaborated with internal departments to support legal documentation management for contracts, bonds, and collections
Education
Food Engineering -
Instituto Politécnico Nacional
01.2016 - 01.2022
Commercial Relations - undefined
Instituto Politécnico Nacional
01.2015 - 01.2016
Skills
Decision-making
Additional Information
- Strategic Marketing for Businesses, 2024, Editorial E-learning
- Negotiation Strategies for Effective Sales, 2023, Secretaría del Trabajo
Timeline
Sales Assistant
CTR Scientific
01.2022 - 01.2024
Food Engineering -
Instituto Politécnico Nacional
01.2016 - 01.2022
Commercial Relations - undefined
Instituto Politécnico Nacional
01.2015 - 01.2016
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