Karla Doria
San Benito
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, case coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads.
Overview
7
7
years of professional experience
Work History
Case Manager
Southwest Key Programs
Brownsville
08.2024 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Participated in professional development activities related to case management best practices.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Collaborated with other service providers to ensure continuity of care for clients.
- Compiled reports on cases and submitted them to supervisors as required.
- Maintained accurate case records and documentation according to agency and ORR guidelines.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Prepared and presented case reports and summaries to stakeholders and management.
- Coordinated background checks, fingerprint appointments, and reference verifications for potential sponsors, household members, and care plan individuals.
- Completed sponsor assessments, interviews, as well as updates regarding the client's case.
College Enrollment Coach
Texas Southmost College
Brownsville
07.2023 - 08.2024
- Guided students through enrollment process
- Implementing innovative strategies to increase student enrollment.
- Collaborated with faculty to enhance the student experience.
- Analyzed enrollment data to identify trends and areas for improvement.
- Boosted enrollment rates through strategic planning
- Enhanced student experience, leading to improved retention rates
- Developed a visionary enrollment strategy, driving college growth
- Implemented a data-driven approach to improve enrollment processes
- Utilized strong interpersonal skills to engage with prospective students
- Applied analytical skills to interpret enrollment data
- Leveraging innovative thinking to devise effective enrollment strategies
- Exhibited a supportive attitude to assist students during enrollment.
- Assisted prospective international student to apply for their F1 visa type following SEVIS rules and regulations
- Everyday usage of Microsoft 365 apps (word, power point, excel, teams, outlook), salesforce, perceptive content
- Cleaned up reports to work on student outreach
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
- Advised students on course selection and academic pathways.
- Directed and participated in recruitment and enrollment activities.
- Attended college fairs as a representative of the institution to promote its programs and services.
- Maintained accurate records of student progress in academic advising sessions.
- Organized and conducted college visits for high school juniors and seniors.
- Coordinated events designed to introduce incoming freshman class members to the campus community.
Records Specialist
Texas Southmost College
Brownsville
08.2022 - 07.2023
- Managed and updated student records meticulously.
- Proficient use of Microsoft 365 applications (Excel, PowerPoint, Outlook, Teams, Word), Adobe Acrobat, and Perceptive Content.
- Coordinated the transfer of records between departments, ensuring secure and timely delivery.
- Created or updated records with new files or information.
- Conducted research on best practices in records management, recommending improvements to current processes.
- Archived inactive records according to established procedures.
- Maintained up-to-date filing systems in accordance with organizational and Department of Education policies.
- Evaluated reports and documents for discrepancies and inaccurate information.
- Coordinated the secure destruction of obsolete records in accordance with legal and company policies.
- Identified discrepancies between physical and digital record systems.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks, and locating files upon request.
- Mentored junior team members, and managed employee relationships.
- Transmitted information or documents to customers through email, mailings, or facsimile machine.
- Handled incoming calls and directed callers to the appropriate department or employee.
- Oversaw the digitization of paper records, significantly reducing physical storage needs.
Student Employee - Admissions and Records
Texas Southmost College
Brownsville
10.2020 - 08.2022
- Managed student records meticulously, ensuring accuracy and confidentiality
- Collaborated effectively with admissions team to streamline processes
- Demonstrated analytical skills in evaluating student applications
- Resolved complex issues, enhancing student satisfaction
- Contributed to increase in student enrollment
- Supported team in achieving efficient outreach to increase enrollment
- Processed students applications and documents such as high school and college transcripts, immunization records, and proof of residency
- Continuously worked with Microsoft 365 applications (Power Point, Word, Excel, Outlook)
Substitute Teacher
Kokua Education
Brownsville
03.2022 - 06.2022
- Organized classroom activities, games, and tasks to enhance the interactive learning experience.
- Developed creative learning strategies to engage all types of learners.
- Supported special needs students by providing individual instruction as needed.
- Provided classroom instruction following the regular teacher's lesson plans.
- Fostered a positive learning environment that promoted mutual respect.
- Ensured that each student had access to appropriate materials and resources.
- Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
- Administered tests and assessments according to school guidelines.
- Integrated technology into lessons whenever possible.
- Engaged students in discussions to promote interest and drive learning.
- Assisted struggling students with classroom assignments through one-on-one tutoring.
- Supervised students during recess, break times, and dismissal periods to prevent injuries and fights.
Team Member
Whataburger
Brownsville
10.2017 - 06.2018
- Collaborated in a fast-paced team at Whataburger
- Enhanced customer experience through efficient service
- Mastered multitasking and prioritizing tasks
- Resolved customer complaints, improving satisfaction rate
- Followed regulations to prepare food
- Managed currency at order taking
Education
Bachelor's of Science - Criminal Justice, Social Justice
The University of Texas Rio Grande Valley
Edinburg12.2022
Associate of Arts - Criminal Justice
Texas Southmost College
Brownsville12.2020
Skills
- Data analysis
- Leadership
- Time management
- Problem-solving
- Customer service
- Teamwork
- Multitasking
- Regulatory compliance
- Confidentiality
- Microsoft Office proficiency
- Analytical skills
- Communication
- Attention to detail
- Critical thinking
- Adaptability
- Research skills
- Technical skills
- Strategic planning
- Conflict resolution
- Individualized counseling
- Stress management
- Case management
- Documentation proficiency
- Documentation and reporting
- Crisis intervention
- Active listening
- Records management
- Client relationship management
- Social work
- Case documentation
Languages
Spanish
First Language
English
Full Professional
Timeline
Case Manager
Southwest Key Programs
08.2024 - Current
College Enrollment Coach
Texas Southmost College
07.2023 - 08.2024
Records Specialist
Texas Southmost College
08.2022 - 07.2023
Substitute Teacher
Kokua Education
03.2022 - 06.2022
Student Employee - Admissions and Records
Texas Southmost College
10.2020 - 08.2022
Team Member
Whataburger
10.2017 - 06.2018
Bachelor's of Science - Criminal Justice, Social Justice
The University of Texas Rio Grande Valley
Associate of Arts - Criminal Justice
Texas Southmost College
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