Karla Luna
Vistual Assistant
León, Guanajuato
Summary
Detail-oriented and organized Administrative and Virtual Assistant with experience providing high level support to executives and teams. Proficient in office management, sheduling, document preparation and customer service. Adept at handling multiple tasks efficiently, maintining confidentiality, and improving operational workflows. Strong communication and problem-solving skills with a proactive approach to administrative duties.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Virtual Assistant
Amazon
01.2023 - 04.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
Education
High School Diploma -
Universidad Tecnológica De México
León, Guanajuato, Mexico 05.2001 -
Skills
Customer service
Microsoft office
Data entry
Attention to detail
Calendar management
Social media updating
Meeting scheduling
Problem-solving
File organization
Task prioritization
Time management
Document preparation
Team collaboration
Basic graphic design
Event planning
Transcription services
Verbal and written communication
Internet research
Data confidentiality
Email management
Fast learner
Adaptability and flexibility
Teamwork and collaboration
Adaptability
Organizational skills
Written communication
Problem-solving aptitude
Timeline
Virtual Assistant
Amazon
01.2023 - 04.2024
High School Diploma -
Universidad Tecnológica De México
05.2001 -
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