Karla Marines Hernández
Summary
Dedicated Manager with over 15 years of experience in supervision, operations management, administration, training, project management, trouble shooting , and cross-functional communication. Team player with expertise managing staff for efficient Supply Chain .
Overview
27
27
years of professional experience
Work History
Supply Chain and Inventory Planning Manager
Cargill de México
07.2022 - 05.2024
- Responsible for Supply Chain and Inventory team CSST (several product lines)
- Demand planning /Replenishment – Responsible for customers forecast vs real shipments in order to have an accurate replenishment to guarantee safety stock inventories (Sweeteners, CBI, Acidulants, HIS Polyos , Dry Corn, T&S).
- Responsible for all Supply Chain Activities for Sweeteners, CBI, Citric Acid , Sugar, H&S , Dry Corn , Texturizing & Startches.(PO, STO, Imports, GTM Contracts, Leap Cases)
- Responsible of Inventory management for Sweeteners, CBI (Vegetable Oil FR3) , Citric Acid , Sugar, H&S , Dry Corn , Texturizing And Startches Mexico (Safety Stock, Shelf life, PEPS, Damage product, Reserve, Outbounds and Inbounds )
- Sales Forecast administration
- IBP , S&OP , S&OE
- KPI´s
- Responsible for Mexico Terminals and Warehouses : Cargill´s and 3rd Parties (3 terminals and more than 20 warehouses)
- Continue Process Improvements. New Policies and procedures development.
- Troubleshooting and incident resolution
- Managed team by offering support and constructive feedback to improve skills and maximize potential.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Maintained positive, professional working environment to optimize staff and customer satisfaction.
SAP Implememtation Supply Chain Super User & SME
Cargill De México
06.2021 - 05.2024
- Mapping current processes
- Development of new processes after the implementation of SAP.
- End User Training for new users.
- Supply Chain and warehouses Super User.
- Post Go Live Support.
- Development of New Reports in WEBI BI for the optimization of processes.
- Development of new SAP Scripts to optimize processes.
Supply Chain/Inventory & CSR Supervisor
Cargill de México
12.2020 - 06.2022
- Order Management
- Responsible for Customer Service team and for Sweeteners , HIS & Polyos and CBI.
- Customer Service Management- Order Processing / Customer Service/ Customers claims and satisfaction/ Metrics.
- Responsible for Inventory team and activities for Sugar, Sweeteners , HIS & Polyos and CBI
- Responsible Supply Chain & Demand Planning Team and Activities for Sweeteners , HIS & Polyos and CBI.
- Purchase process, Customers forecast vs real shipments to have an accurate replenishment to guaranteeing safety inventories (Sweeteners, CBI, Acidulants, HIS, Dry Corn and Startches).
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Maximized customer satisfaction by resolving service issues promptly.
- Processed and issued product orders and service upgrades for customers.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Daily invoicing supervision (e-invoicing).
- Sales Contracts, monitory and administration.
- Month end close reports (Sales, Contracts, Shipments, Invoicing, etc).
- Follow up to customer claims (QN – Corrective Actions).
- SQI – Carriers and terminals SQI
- Product Import.
Customer Service & Supply Chain
Cargill de México
02.2010 - 12.2020
- Customer Service Management
- Responsible for Carriers and terminals coordination to guarantee deliveries on time in Truck, Pipe, Isotank and Rail Demand planning /Replenishment
- Responsible for customers forecast vs real shipments in order to have an accurate replenishment to guaranteeing safety inventories (Sweeteners, CBI, Acidulants, HIS, Dry Corn and Startches)
- Purchase order process Responsible of creating purchase orders to suppliers for inventory purposes.
- Sales Forecast administration,
- Customers Rejections and CRT
- Daily invoicing
- Sales Contracts, monitory and administration.
- Month end close reports (Sales, Contracts, Shipments, Invoicing, etc). Follow up to customer claims (QN – Corrective Actions).
- SQI – Carriers and terminals SQI Product Import
Credit & Collection Supervisor
Cargill De México
11.2006 - 02.2010
Credit & Collection Analyst
Tetra Pak SA de CV
03.2004 - 11.2006
Credit & Collection / Pricing Specialist/CSR
GE General Electric Plastics
01.2000 - 03.2004
IT - Leader System ESS Implementation
GE General Electric
04.1999 - 01.2000
CSR Central America and the Caribbean
Becton Dickinson
12.1996 - 04.1999
Education
Fundamental of Management -
ITAM - Instituto Tecnológico Autónomo de México
Mexico City Business Administration -
Universidad La Salle
Mexico City 1993 - 1998
Skills
- Order Management
- Inventory Management
- Communication Skills
- Good strategist and visionary
- Good handling of work under pressure
- Trouble Shooting
- People management
- Change management
Languages
English
Advanced
C1
Spanish
Bilingual or Proficient (C2)
Timeline
Supply Chain and Inventory Planning Manager
Cargill de México
07.2022 - 05.2024
SAP Implememtation Supply Chain Super User & SME
Cargill De México
06.2021 - 05.2024
Supply Chain/Inventory & CSR Supervisor
Cargill de México
12.2020 - 06.2022
Customer Service & Supply Chain
Cargill de México
02.2010 - 12.2020
Credit & Collection Supervisor
Cargill De México
11.2006 - 02.2010
Credit & Collection Analyst
Tetra Pak SA de CV
03.2004 - 11.2006
Credit & Collection / Pricing Specialist/CSR
GE General Electric Plastics
01.2000 - 03.2004
IT - Leader System ESS Implementation
GE General Electric
04.1999 - 01.2000
CSR Central America and the Caribbean
Becton Dickinson
12.1996 - 04.1999
Fundamental of Management -
ITAM - Instituto Tecnológico Autónomo de México
Business Administration -
Universidad La Salle
1993 - 1998
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