Karla Padilla Gonzalez
Zapopan, Jalisco
Summary
Accomplished Supply Chain Manager at Signify, adept in enhancing inventory accuracy and reducing lead times through strategic supplier management. Demonstrated expertise in problem-solving and customer service, leading to increased loyalty and on-time product deliveries. Skilled in administrative support and implementing product and service solutions, achieving significant improvements in customer satisfaction.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Think Future Technologies
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responsible of replacements and refunds.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Supply Chain Manager
Signify
10.2016 - 01.2021
- Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
- Oversaw demand planning, purchasing, and logistics.
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Increased customer satisfaction levels by ensuring on-time delivery of products through proactive shipment tracking and issue resolution.
Supply Chain Engineer
Signify
10.2012 - 09.2016
- Coordinated logistics operations to optimize transportation routes and reduce shipping costs.
- Monitored supplier performance metrics, driving continuous improvement initiatives within the supply base.
- Collaborated with cross-functional teams for successful product launches and process improvements.
- Reduced lead times and improved on-time deliveries with strategic sourcing initiatives.
- Improved forecast accuracy, utilizing advanced analytics and demand planning tools.
- Managed procurement activities, ensuring timely delivery of materials and services at competitive prices.
Program Manager Jr.
Benchmark Electronics Inc
08.2006 - 09.2012
- Managed and supervised administrative and daily program operations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Increased customer satisfaction through effective communication of program goals and expectations.
Education
Bachelor of Science - Business Administration
Universidad Del Valle De Atemajac
Zapopan, Jalisco, MexicoSkills
- Customer satisfaction measurement
- Problem Resolution
- Payment Processing
- Order Fulfillment
- Follow-up skills
- Administrative Support
- Product and service solutions
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Think Future Technologies
05.2024 - Current
Supply Chain Manager
Signify
10.2016 - 01.2021
Supply Chain Engineer
Signify
10.2012 - 09.2016
Program Manager Jr.
Benchmark Electronics Inc
08.2006 - 09.2012
Bachelor of Science - Business Administration
Universidad Del Valle De Atemajac
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