Karla Pichardo Pérez
Legal Client Care Specialist
SAN MATEO ATENCO,STATE OF MEXICO
Personal Contact Number
PERSONAL MOBILE: +52 7229060446
HOME: +52 7229370703
Summary
Experienced client care specialist with strong background in managing intake team duties and fulfilling paralegal roles. Each role has enhanced my skill set and instilled a newfound confidence. Adaptable and versatile, I am ready to take on diverse challenges with ease.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Sales Manager
KA-VA FOOTWEAR STORE
San Mateo Atenco, State of Mexico, Mex
09.2019 - Current
- Supervised and coordinated resource allocation.
- Managed flow of raw materials and finished goods.
- Maintained direct relationships with suppliers and customers.
Administrative Client Care Specialist
Job Duck - Ruane Attorneys at Law
Shelton, Connecticut, USA
09.2021 - 10.2024
- Ensured callers felt welcomed and valued through refined phone etiquette.
- Adapted to distinct interfaces and functionalities of both phone systems, enhancing telecom skills.
- Analyzed client files with exceptional detail, refining technical skills.
- Enhanced contract signing efficiency by managing communications and client interactions with RightSignature.
- Managed firm's payment website, gaining insight into financial transactions and client billing processes.
- Acted as a translator between lawyers and clients during scheduled legal calls.
Education
Bachelor’s Degree in Business Innovation - Customer Support And Marketing
TECHNOLOGICAL UNIVERSITY OF THE VALLEY OF TOLUCA
Manzana 035, 52044 Santa María Atarasquillo, Méx.04-2021
Higher University Technician in Business Development, Marketing Area - Marketing
TECHNOLOGICAL UNIVERSITY OF THE VALLEY OF TOLUCA
Manzana 035, 52044 Santa María Atarasquillo, Méx.01.2019
Skills
- Phone System Management
- Client Data Analysis
- Contract Management Optimization
- Intake Team Coordination
- Client Billing Oversight
- Client Interviewing
- Paralegal Support Experience
- Cross-Language Legal Facilitation
- Operational Flexibility
- Google Workspace Proficiency
Language
Spanish
Native language
ENGLISH
Advanced (C1)
C1
Personal Information
- Age: 25 years old
- Nationality: Mexican
Certification
- Test of English for International Communication (TOEIC Bridge). Certificate: Advanced.
- 96-hour Intensive Academic Course at the English Language Centre, University of Manitoba, Winnipeg, Canada.
Certificate of Studies.
References
References available upon request.
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveTimeline
Administrative Client Care Specialist
Job Duck - Ruane Attorneys at Law
09.2021 - 10.2024
Sales Manager
KA-VA FOOTWEAR STORE
09.2019 - Current
Bachelor’s Degree in Business Innovation - Customer Support And Marketing
TECHNOLOGICAL UNIVERSITY OF THE VALLEY OF TOLUCA
Higher University Technician in Business Development, Marketing Area - Marketing
TECHNOLOGICAL UNIVERSITY OF THE VALLEY OF TOLUCA
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