Karla Cecilia Martiñon Vega
ESTADO DE MEXICO
Summary
Como profesionista en la carrera de Administración siempre dedico la máxima energía al desarrollo de mi trabajo y la realización de los objetivos marcados, destacaría mi talento especial en las habilidades socialesm la organizacionón y planificación de tareas, así como ayudar al desarrollo y retención del talento humano, estas habilidades me permiten realizar con solvencia tareas administrativas y tener la capacidad para adaptarme a nuevas funciones.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auxiliar Administrativo
CENTRO NACIONAL DE DESARROLLO DE TALENTOS DEPORTIVOS Y ALTO RENDIMIENTO (CNAR)
05.2021 - 01.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
KEY ACCOUNT MANAGER
Concentradora en Tecnología hospitalaria, S.A de C.V
01.2020 - 02.2021
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Lider De Unidad
BODY WORK GYM AND FITNESS
06.2017 - 06.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Trained new hires on company policies and best practices, fostering a culture of exceptional service delivery.
- Assisted in developing operational procedures that positively impacted overall customer satisfaction ratings.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Proactively identified opportunities to improve internal processes or suggest changes that would benefit the overall customer experience.
- Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
DIPLOMADO - SEGURIDAD E HIGIENE Y PREVENCION DE LA SALUD OCUPA
UNIVERSIDAD NACIONAL AUTÓNOMA DE MÉXICO
ESTADO DE MÉXICO02.2023
LICENCIATURA EN ADMINISTRACIÓN - RECURSOS HUMANOS
UNIVERSIDAD NACIONAL AUTÓNOMA DE MÉXICO
ESTADO DE MÉXICO12.2022
DIPLOMADO - EVALUACIÓN DE POLÍTICAS Y PROGRAMAS PUBLICOS
SECRETARIA DEL TRABAJO
CIUDAD DE MÉXICO, MÉXICO11.2022
Skills
- Explaining Policies
- Best Practices Management
- Troubleshooting and Resolution
- Team Goals
- Navigational Skills
- Collaborative Environments
- Client Rapport-Building
- Operational Efficiency
- Customer Implementation Support
- Service Quality Improvement
- Understanding Customer Needs
- Document and Records Management
- Customer Data Confidentiality
- Workers' Compensation Knowledge
Certification
Certificado en Salud en el trabajo
Languages
English
Upper intermediate (B2)
Timeline
Auxiliar Administrativo
CENTRO NACIONAL DE DESARROLLO DE TALENTOS DEPORTIVOS Y ALTO RENDIMIENTO (CNAR)
05.2021 - 01.2023
KEY ACCOUNT MANAGER
Concentradora en Tecnología hospitalaria, S.A de C.V
01.2020 - 02.2021
Lider De Unidad
BODY WORK GYM AND FITNESS
06.2017 - 06.2019
DIPLOMADO - SEGURIDAD E HIGIENE Y PREVENCION DE LA SALUD OCUPA
UNIVERSIDAD NACIONAL AUTÓNOMA DE MÉXICO
LICENCIATURA EN ADMINISTRACIÓN - RECURSOS HUMANOS
UNIVERSIDAD NACIONAL AUTÓNOMA DE MÉXICO
DIPLOMADO - EVALUACIÓN DE POLÍTICAS Y PROGRAMAS PUBLICOS
SECRETARIA DEL TRABAJO
Certificado en Salud en el trabajo
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