Karla Guadalupe Luna Gutiérrez

Work History

HUMAN RESOURCES AND ADMINISTRATION MANAGER

Bison Transport

06.2024 - Current

Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
Implemented stringent data protection policies to safeguard sensitive company information from unauthorized access or loss.
Supervised hiring processes and vendor relationships to maintain smooth operations for company.
Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
Ensured compliance with relevant laws regulations by developing robust policies procedures governing administrative operations within the company.
Built excellent employee experience through culture of service and execution of employee assistance programs.
Reduced employee turnover through employee development and other retention measures.
Organized corporate events such as conferences and workshops that fostered professional development among staff members.
Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
Updated reports, managed accounts, and generated reports for company database.
Organized and updated databases, records and other information resources.
Completed bi-weekly payroll for 40 employees.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Coordinated office events, seminars and meetings for staff and clients.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Motivated employees through special events, incentive programs, and constructive feedback.
Structured compensation and benefits according to market conditions and budget demands.
Recruited top talent to maximize profitability.
Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Instructed senior leaders on appropriate employee corrective steps.
Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Optimized talent acquisition strategies to attract high-caliber candidates, focusing on employer branding and competitive positioning.
Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Processed employee claims involving performance issues and harassment.
Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
Implemented performance reviews and motivational strategies to elevate HR team results.
Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
Used technologically relevant digital systems to manage payroll and benefits programs.
Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
Implemented performance management systems that provided clear metrics for employee evaluation and development.
Improved organizational culture by initiating diversity and inclusion programs.
Coordinated complex schedules for senior management, optimizing time usage for maximum efficiency and productivity.

HUMAN RESOURCES AND ADMINISTRATION MANAGER

Eteis Solutions

07.2013 - 06.2024

ILead company operations and manage company resources to ensure implementation of business plans
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Recruitment and selection of personnel to deliver courses
Development of compensation plan
Management of vacations, absences, dismissals, outplacements, mediation between employees
Creation of a platform to deliver online classroom courses in Latin America
Manage the area's human resources at an organizational level and at the level of skills needed to achieve business objectives
Recruitment of personnel
Define the training plan for internal staff and external clients, to train their employees, as well as the organization of training hours for the companies
Define the purchasing strategy and supplier policy
Manage the capacity of courses and instructors according to demand
Follow-up and IMSS registration of employees
Project management to ensure efficiency in terms of service, cost and quality
Follow-up of payments and collections
Invoicing and purchase orders
Ensure customer service and manage the flow of information relevant to the company
Payroll
Training calendar management
Development of training plans and courses according to market requirements
Experience in recruitment and selection in profiling
Knowledge in psychometrics and its interpretation
Maintained human resources information system and kept employee files up to date and accurate.
Conducted new employee onboarding and provided ongoing orientation training.
Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Completed employee employment verifications and unemployment paperwork prior to hire or termination.
Reviewed human resources paperwork for accuracy and completeness.
Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
Established solid relationships between departments by providing well-rounded support across various teams.
Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
Increased overall efficiency with the development and implementation of an effective filing system for documents and records management.
Seamlessly managed both inbound and outbound correspondence ensuring timely responses that contributed to excellent client relations.
Mentored staff in office administration principles, leading to consistent growth in skillsets and professional development.
Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

PURCHASING PLANNER

CHEDRAUI

07.2013 - 07.2023

Departmental budgets (CARS, GARDENING, TOYS, PAPER, HOUSEHOLD, SEASONAL)
Departmental expense control
Investment management
Seasonal P&L review
Review and planning of annual purchases
Management and creation of purchasing campaigns
Logistics of import purchases
Campaign follow up
Review and creation of seasonal offers
Advertising strategy development
Planning of advertising strategies
Promotions and sales of services
Follow-up of advertising campaigns
Brand management
Event planning

CMO

AGIMA PEOPLE

01.2011 - 03.2012

Teaching English courses to AGIMA members

RETAIL BUYER

Walmart

01.2008 - 08.2010

Traveled to store locations to review product mix, obtain feedback and share information.
Improved overall company profitability by identifying underperforming items and reallocating resources accordingly.
Assessed competitor offerings regularly, ensuring our product range remained relevant and attractive to customers.
Enhanced store presentation by creating visually appealing merchandise displays, driving increased foot traffic and sales.
Coordinated with marketing team on targeted campaigns based on seasonal trends or specific product launches.
Mentored junior buyers, developing their skills and knowledge in retail purchasing processes.
Organized promotional events that led to higher customer engagement and enhanced brand awareness.
Identified new market trends, proactively adjusting buying strategies to stay competitive.
Conducted in-depth analysis of consumer behavior patterns to inform future buying decisions.
Monitored sell-through rates closely, making timely markdowns or promotions as necessary.
Optimized product mix through data-driven decision-making processes and regular performance reviews.
Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Researched and identified new suppliers and vendors.
Negotiated contracts with vendors for cost-effective purchasing terms.
Evaluated product quality and vendor performance to maintain quality standards.
Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
Studied and monitored market trends to identify potential suppliers.
Developed and managed budgets for purchasing and projected purchasing needs.
Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
Communicated with suppliers to negotiate best pricing on apparel and accessories.
Cultivated relationships with wholesalers and distributors to increase inventory availability.
Developed a comprehensive assortment strategy to maximize product variety and customer satisfaction.
Reduced out-of-stock instances by implementing a more accurate demand forecasting system.
Collaborated with cross-functional teams, ensuring smooth merchandise flow from vendors to the sales floor.

REPLENISHMENT BUYER

Walmart

01.2006 - 01.2008

Localization of new products and materials
Supplier research
Supplier development
Creation of business campaigns
Review of sales and rebates
Creation of department floor plan
Optimization of lead times
Tracking and purchasing of imports
Reduction of receiving windows
Purchasing with suppliers in China
Selection of merchandise
Trend analysis
Seasonal analysis
Item restocking
Market analysis
Sales and markdown analysis
P&L
In-store product distribution
Introduction of new merchandise lines
Built long-term supplier relationships with vendors to establish quality and competitive pricing.
Collaborated with internal departments to better understand needs and determine purchasing requirements.
Utilized company software to manage inventory data, monitor sales trends, and generate accurate reports for management review.
Supported efficient order processing by assisting with unloading trucks, unpacking merchandise, and preparing items for display.
Reduced stockouts by closely monitoring inventory levels and adjusting order quantities accordingly.
Supported new product launches by collaborating closely with internal stakeholders to ensure seamless integration into existing inventory systems.
Conducted comprehensive market research to identify new products or suppliers that aligned with company goals and customer preferences.
Enhanced supplier relationships through effective communication, building trust for long-term partnership opportunities.
Collaborated cross-functionally with sales, marketing, and operations teams to align replenishment efforts with business objectives.
Managed vendor contracts effectively, ensuring compliance with terms and conditions while identifying opportunities for renegotiation or consolidation.
Implemented process improvements that increased efficiency in the procurement cycle, resulting in reduced backorders and faster delivery times.
Analyzed sales trends to anticipate seasonal fluctuations in demand, allowing for proactive adjustments in replenishment activities.
Optimized inventory turnover rates by regularly reviewing product performance data and adjusting order quantities as needed.
Achieved cost savings through bulk purchasing agreements without compromising on quality or reliability of products.
Improved inventory management by accurately forecasting product needs and placing timely orders.
Coordinated promotional activities with marketing team, ensuring adequate stock levels were maintained during high-demand periods.
Maximized profit margins by negotiating favorable pricing with suppliers and implementing cost-effective purchasing strategies.
Mitigated supply chain risks by diversifying supplier base and proactively addressing potential disruptions or shortages.
Streamlined ordering processes to reduce lead times, ensuring consistent product availability for customers.
Maintained key item stock levels and wrote or expedited purchase orders.
Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
Developed and improved account relationships.
Managed and maintained purchase orders and invoices.
Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Collaborated with sales team to identify and fulfill customer needs.
Analyzed sales and inventory data to determine purchasing needs and reorder points.
Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Researched and identified new suppliers and vendors.
Established relationships with vendors to secure competitive pricing and discounts.
Prepared and analyzed reports to track inventory and purchasing trends.
Negotiated contracts with vendors for cost-effective purchasing terms.
Evaluated product quality and vendor performance to maintain quality standards.
Cultivated relationships with wholesalers and distributors to increase inventory availability.
Communicated with suppliers to negotiate best pricing on apparel and accessories.
Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.

JUNIOR SYSTEMS AUDITOR

Walmart

01.2004 - 01.2006

In-store management and quality review
IT security review and management
Prioritization of optimization actions according to audit results
Establishment of policies and procedures
Sarbanes-Oaxley audit
System risk exposure assessment
Information assessment and analysis
Upheld ethical standards during all audits, adhering strictly to the code of professional conduct outlined by governing bodies within the industry.
Contributed to successful annual audits by meeting deadlines and exceeding expectations for quality workmanship.
Trained junior team members on audit methodologies, fostering a culture of continuous learning and professional development.
Assisted in uncovering fraudulent activities by diligently examining financial records and transactions.
Evaluated departmental budgets for alignment with corporate objectives, providing recommendations for cost savings where appropriate while maintaining operational effectiveness.
Championed data-driven decision making within the organization through comprehensive reporting of key insights gleaned from audits conducted throughout the year.
Generated detailed reports outlining findings and recommendations for management review, facilitating informed decisionmaking.
Served as a trusted advisor to clients, offering insights on best practices for mitigating risk and enhancing overall financial performance.
Increased audit efficiency through meticulous planning and execution of audit procedures.
Collaborated with clients to resolve identified issues, providing guidance on corrective actions needed to maintain financial integrity.
Managed multiple concurrent audit engagements effectively, prioritizing tasks based on urgency and importance to ensure timely completion.
Collaborated with senior auditors in the planning and execution of complex audit assignments, leveraging specialized knowledge to uncover hidden risks and opportunities for improvement.
Supported business growth initiatives by participating in cross-functional projects focused on improving overall company performance.
Enhanced financial accuracy by conducting thorough audits and identifying discrepancies.
Reduced risk exposure by assessing potential areas of concern during each audit engagement, ensuring proactive measures were taken to address issues promptly.
Participated in ongoing professional development opportunities to stay current with industry trends and advancements in auditing techniques.
Followed established auditing processes to meet internal and regulatory requirements.
Performed observations and evaluated supporting documents to supplement audit findings.
Coordinated, managed and implemented auditing projects and prepared for evaluation.
Communicated with auditee staff to obtain necessary information for audits.
Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
Analyzed data and findings to prepare reports detailing financial information.
Planned and executed follow-up audits at appropriate intervals.
Executed audit phases and entered data into accounting software for analysis.
Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
Prepared working papers, reports and supporting documentation for audit findings.
Provided journal entries and performed accounting on accrual basis.
Tracked funds, prepared deposits and reconciled accounts.
Collected and reported monthly expense variances and explanations.
Maintained integrity of general ledger and chart of accounts.
Trained new employees on accounting principles and company procedures.
Cooperated with senior leaders to create operating budgets and initiate financial planning.
Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.

Summary

Overview

Work History

HUMAN RESOURCES AND ADMINISTRATION MANAGER

HUMAN RESOURCES AND ADMINISTRATION MANAGER

PURCHASING PLANNER

CMO

RETAIL BUYER

REPLENISHMENT BUYER

JUNIOR SYSTEMS AUDITOR

Education

DIPLOMADO - EMOTIONAL INTELLIGENCE

DIPLOMADO - EXECUTIVE AND TEAM COACHING

DIPLOMADO - Coaching

M.D. - International Business Management

BACHELOR'S DEGREE - ADMINISTRATIVE SYSTEMS

Skills

Languages

Timeline

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