Karla Lorelei Tecuapetla Servin
O P E R AT I O N S C O O R D I N ATO R
Mexico City
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Operations Coordinator
SDI Media De México
02.2024 - Current
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Boosted productivity by establishing effective communication channels between departments.
- Worked with vendors to make purchases and reconcile invoices.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Data Entry Assistant
SDI Media de México
07.2021 - 02.2024
- As an employee my primary duty is to enter work orders that initiate the production process
- I am responsible for ensuring that the assigned rates align with the agreed upon rates with our clients
- In the event of any discrepancies I promptly alert my supervisor and the finance team for rectification
- My role entails frequent interactions with various departments within the organization
- Managing the work orders,my responsibilities involve efficient calendar updates and allocation of resources to fulfill client requests promptly
- Part of my job entails generating weekly monthly semi annual and annual reports on the company’s processes and profit projections
- Additionally I review and enter all client invoices to ensure accuracy in the collection process
- My role has further developed my conflict resolution and task prioritization skills
- Due to the dynamic nature of the workflow it is essential to liaise with relevant departments to mediate project prioritization effectively and meet customer expectations
- Organized, sorted, and checked input data against original documents.
Project Supervisor
Culture Inside Business
11.2019 - 05.2021
- As a skilled research professional, I have led various qualitative and quantitative research projects, tailoring each work plan to meet the specific requirements of our clients.
- Providing personalized and prompt attention to each client has been essential, as their needs and projects vary greatly. This has been achieved by ensuring a unique and exclusive experience for each client.
- To ensure efficient project execution, I have created detailed schedules, presentations, and manuals. I have also personally supervised field research and focus groups to guarantee the accuracy and effectiveness of data collection, resulting in high-quality data.
- Additionally, I have developed surveys and interview guides, which have been instrumental in presenting research results clearly and effectively, providing valuable insights to inform our clients’ strategic decision-making.
- Delivered completed projects on time by prioritizing multiple tasks.
- Exceeded client expectations in delivering comprehensive solutions that addressed their unique challenges and needs.
Assistant Gender Officer
Secretaría De Turismo De La Ciudad De México
01.2020 - 10.2020
- I have developed strategies for the effective implementation of gender policies and work agendas.
- Through extensive research on previous gender-related initiatives, I have built relationships with collaborating associations. As a result, I have made significant contributions to the creation of internal documents that outline long-term plans and objectives for the secretariat.
- Improved department efficiency by streamlining and implementing policies and processes.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
Administrative Assistant
Instituto De Liderazgo Simone Beauvoir
01.2019 - 12.2019
- During my time in the administration department I was responsible for managing the accounts of an annual course facilitated by the Institute
- This included overseeing the portfolio monthly financial statements and monitoring attendance and progress across different modules
- I successfully created a comprehensive database to streamline the final report generation process at the end of each year
- As an assistant my duties included preparing quotes managing my supervisor’s schedule answering calls from potential clients and assisting with coordinating national workshops
Project Advisor & Data Entry
CB Consultores
04.2017 - 09.2018
- I capture 100 to 300 catches per day and enter the corresponding data into the client’s provided database according to their requirements
- As an advisor for special projects- my job was to provide advice to clients on how to define their needs and determine the course of action
- Additionally I create surveys for clients based on the problems they present and subsequently analyze the collected data
- Mitigated potential risks through detailed analysis, contingency planning, and proactive issue resolution strategies.
Warehouse Supervisor
ACCENTECH S.A De C.V
11.2016 - 04.2017
- This job involves managing inventory- controlling the delivery of spare parts- receiving new materials- processing returns of parts and defective merchandise
- It also requires generating daily- weekly- and monthly reports- creating a database for inventory control- supervising 5 people in the area- and serving as the primary communication contact between clients and company managers
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Education
Bachelor - Social Anthropology, Ender Studies, Mass Media Analysis
Escuela Nacional De Antropología E Historia
Mexico, México, Mexico 05.2012 - 05.2022
Technical Bachelors Degree - Business Administration
Colegio De Bachilleres
Mexico City, Mexico 05.2007 - 07.2011
Skills
Communication Skills
Effective Time Management
Ability to Work Under Pressure
Innovation
Customer Service
Organizational Skills
Proactivity
Data Entry
Scheduling management
Administrative management
Scheduling coordination
Data analysis
Project planning
Timeline
Operations Coordinator
SDI Media De México
02.2024 - Current
Data Entry Assistant
SDI Media de México
07.2021 - 02.2024
Assistant Gender Officer
Secretaría De Turismo De La Ciudad De México
01.2020 - 10.2020
Project Supervisor
Culture Inside Business
11.2019 - 05.2021
Administrative Assistant
Instituto De Liderazgo Simone Beauvoir
01.2019 - 12.2019
Project Advisor & Data Entry
CB Consultores
04.2017 - 09.2018
Warehouse Supervisor
ACCENTECH S.A De C.V
11.2016 - 04.2017
Bachelor - Social Anthropology, Ender Studies, Mass Media Analysis
Escuela Nacional De Antropología E Historia
05.2012 - 05.2022
Technical Bachelors Degree - Business Administration
Colegio De Bachilleres
05.2007 - 07.2011
Similar Profiles
GUSTAVO SANTIAGO LÁZAROGUSTAVO SANTIAGO LÁZARO
Titular De La Unidad De Modernización Administrativa E Informática at Comisión del Agua del Estado de México, Gobierno del Estado de MéxicoTitular De La Unidad De Modernización Administrativa E Informática at Comisión del Agua del Estado de México, Gobierno del Estado de México
ANEL RODRÍGUEZ MARTÍNEZANEL RODRÍGUEZ MARTÍNEZ
Control Documental Y Analista at Worley Engineering de México, S.A. de C.V. (Worley México)Control Documental Y Analista at Worley Engineering de México, S.A. de C.V. (Worley México)
Maria GeorgievaMaria Georgieva
Freelance Subtitle Translator and Captioning Specialist at Iuyno Studio, BTI Studio, Doli Media Studio, Prevajalski Studio, SDI, HBO MaxFreelance Subtitle Translator and Captioning Specialist at Iuyno Studio, BTI Studio, Doli Media Studio, Prevajalski Studio, SDI, HBO Max
Sergio RojasSergio Rojas
Vice President of Business Development at La HausVice President of Business Development at La Haus
MARIANA REYNA FABIANMARIANA REYNA FABIAN
Oceans and Fisheries Scientist at OCEANA MexicoOceans and Fisheries Scientist at OCEANA Mexico