Karla M. Frederick
Upland, California
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
33
33
years of professional experience
Work History
Managing Partner
BELLUS LLC
ST PETERSBURG
12.2013 - Current
- Presented properties for sale.
- Collaborated with clients to refine design concepts and make changes as required.
- Developed presentation boards to showcase the design proposals to clients.
- Attended site visits to measure up spaces and gain a better understanding of the environment.
- Consulted with architects, engineers and subcontractors on technical aspects of projects.
- Sourced appropriate furniture, fixtures and fittings for interior design projects.
- Ensured that all designs met relevant building regulations, safety standards and industry codes of practice.
- Inspected installations at various stages of completion to ensure they were completed according to plan.
Administrative Manager
THE FREDERICK CO
San DIego
10.2003 - 07.2013
- Answered incoming calls and emails in a timely manner while providing excellent customer service.
- Scheduled appointments for staff members with internal and external contacts.
- Managed office supplies, prepared and submitted expense reports, and maintained accurate records.
- Maintained filing systems of all documents related to department operations such as invoices, contracts, purchase orders and personnel files.
- Monitored office supplies to replenish needed inventory before depletion.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Helped with office tasks during busy periods and staff absences.
Administrative Assistant
California Brokerage Insurance
San Diego
11.1999 - 11.2003
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
Host
Radisson Hotel
San Diego
02.1998 - 11.1999
- Provided excellent customer service by anticipating customer needs.
Retail Sales Associate
Marlboro
Tepic, Nayarit
10.1994 - 12.1996
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Sales Associate
Macrovideocentro
Tepic, Nayarit
06.1991 - 08.1994
- Assisted customers with product selection, sizing and styling.
Education
High School Diploma -
Colegio De Ciencias Y Letras
Tepic, Nayarit MexicoPsychopedagogy
Instituto Las Americas
MexicoSkills
- Customer Relationship Building
- Sales Presentations
- Customer Service
- Product and Service Sales
- Customer Relations
- Sales expertise
- Upselling and Cross Selling
Languages
English
First Language
Spanish
Proficient (C2)
C2
Timeline
Managing Partner
BELLUS LLC
12.2013 - Current
Administrative Manager
THE FREDERICK CO
10.2003 - 07.2013
Administrative Assistant
California Brokerage Insurance
11.1999 - 11.2003
Host
Radisson Hotel
02.1998 - 11.1999
Retail Sales Associate
Marlboro
10.1994 - 12.1996
Sales Associate
Macrovideocentro
06.1991 - 08.1994
High School Diploma -
Colegio De Ciencias Y Letras
Psychopedagogy
Instituto Las Americas
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