Kassandra Gómez Perez
Guadalajara, Jalisco
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries as well bilingüe in Spanish. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
La perla
Jocotepec, Jalisco
02.2023 - 08.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with price checks and addressing other inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collected deposits or payments and arranged for billing.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
Medical Intern
Cruz roja Zapotlanejo
Zapotlanejo, Jalisco
08.2022 - 09.2022
- Identified potential areas for improvement within the hospital system through research projects.
- Evaluated patient's response to treatments based on observations and assessments.
- Directed and delegated workflow of nurses and residents.
- Administered vaccines to patients as prescribed by attending physician.
- Met with patients to discuss needs, conduct tests and evaluate clinical presentations.
- Met with patients to determine specific medication, treatment and recovery needs.
- Observed and assisted physicians during patient examinations and surgeries.
- Admitted patients for hospital stays.
- Monitored vital signs such as heart rate, temperature, respiration rate.
Medical Assistant/Receptionist
Cruz verde jocotepec
Jocotepec, Jalisco
06.2022 - 08.2022
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Ordered and maintained supply inventory for medical office.
- Arranged hospital admissions for patients as required.
- Interviewed patients to complete case histories and intake forms.
- Routed laboratory or diagnostic results to appropriate staff.
Education
High School Diploma -
Universidad De Especialidades Bachillerato Udeg
Tlajomulco, Jalisco 10-2018
Some College (No Degree) - Family Medicine
Universidad Autónoma De Guadalajara
Guadalajara, Jalisco Skills
- Scheduling
- Complaint resolution
- Account updating
- Assertiveness
- Multitasking and organization
- Customer satisfaction measurement
- Stress management
- Documentation
- Team development
- Decision-making
- Customer relationship management (CRM)
- International sales support
- Data collection
Languages
English
First Language
Spanish
Proficient
C2
Timeline
Customer Service Representative
La perla
02.2023 - 08.2024
Medical Intern
Cruz roja Zapotlanejo
08.2022 - 09.2022
Medical Assistant/Receptionist
Cruz verde jocotepec
06.2022 - 08.2022
High School Diploma -
Universidad De Especialidades Bachillerato Udeg
Some College (No Degree) - Family Medicine
Universidad Autónoma De Guadalajara
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