Kat Thiel
Santa Cruz
Summary
Dedicated customer service professional with extensive experience in hospitality, office administration, and food service. Proven ability to enhance guest satisfaction through effective communication, collaboration, and problem-solving skills. Adept at multitasking and managing priorities in fast-paced environments. Seeking to leverage my expertise in a high standard, customer-facing role that requires strong organizational and interpersonal abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Expeditor and Server
Jack O'Neill Restaurant & Lounge
06.2025 - Current
- Cultivated warm and gratifying relationships with guests through attentive service with an emphasis on creating a memorable experience.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
Xandra Swimwear
10.2024 - 06.2025
- Curated a personalized selection of swimwear and service that met specific customer preferences and needs.
- Maintained inventory levels by conducting regular stock checks and reordering merchandise.
- Trained new staff on customer service best practices and store procedures.
- Participated in team meetings to discuss sales strategies and performance metrics.
- Consistently beat YTD sales by 15% or above.
BARISTA
Java Blue Lakes
05.2023 - 08.2024
- Preformed opening and closing tasks such as cleaning cafe areas and setting up displays.
- Prepared and served a variety of meals, coffee drinks, teas, and other beverages.
- Observed proper food handling procedures and upheld company policies and procedures.
- Enhanced customer loyalty and contributed to increase in repeat business by delivering personalized service and fostering strong relationships as well as answering questions regarding menu items and preparation methods.
- Utilized cash register and POS system to receive and process payments.
- Managed digital inventory.
PERSONAL ASSISTANT
Idaho Private Financing
08.2022 - 05.2023
- Promptly routed all visitors, telephone calls, and correspondence to the appropriate employee
- Ensured that the office was adequately stocked and all equipment was functioning correctly
- Provided friendly customer service to all employees, clients, partners, and vendors over the telephone and in the office
- Ran all errands needed to maintain office needs.
- Coordinated office activities to ensure efficient workflow of daily operations.
ADMINISTRATIVE ASSISTANT
Nielson Family Chiropractic
09.2020 - 08.2021
- Maximized office productivity by scheduling patients in person, and over the phone to coordinate internal operations, and minimize wait times.
- Built strong customer relationships by delivering effective service, and adhering to the family oriented mission statement.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems while updating patient records.
- Processed patient payments and handled billing inquiries, ensuring transparency and accuracy in financial transactions.
Education
Associate of Science -
College of Southern Idaho
Twin Falls, IdahoHigh School Diploma - undefined
Twin Falls High School
05.2024
Skills
- Guest Service
- Team member training
- Adaptive and creative problem solving
- Food safety knowledge
- Verbal and written communication
- Multitasking and accuracy
- Time management
- Organization
Certification
- CPR certification
- CA Food Handlers certification
Timeline
Food Expeditor and Server
Jack O'Neill Restaurant & Lounge
06.2025 - Current
Sales Associate
Xandra Swimwear
10.2024 - 06.2025
BARISTA
Java Blue Lakes
05.2023 - 08.2024
PERSONAL ASSISTANT
Idaho Private Financing
08.2022 - 05.2023
ADMINISTRATIVE ASSISTANT
Nielson Family Chiropractic
09.2020 - 08.2021
High School Diploma - undefined
Twin Falls High School
Associate of Science -
College of Southern Idaho
References
- Xandra Tozi, +1 (831) 566-5604, Xandra Swimwear
- Dillon Mayes, +1 (208) 316-1614, Java Blue Lakes
- Destiny Nielson, +1 (208) 731-8254, Nielson Family Chiropractic