Katherine Astorga
San Diego,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Security Officer Supervisor
SeaWorld Adventure Park
San Diego, CA
10.2021 - Current
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Provided security presence for large events with more than 100 attendees.
Athlete Sales Associate
Nike Factory Outlet
San Diego, CA
01.2021 - 09.2021
- Engaged with customers upon entering to satisfy quick questions and locate products.
- Explained to customers benefits of certain types of equipment and apparel and discussed product features.
- Welcomed guests and asked open-ended questions to best determine optimal product choices.
- Sorted, cleaned and organized clothing racks to improve overall store appearance.
Customer Service Specialist
Ross Dress for Less
San Diego, CA
06.2020 - 02.2021
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Campus Safety Officer
California Lutheran University
Thousand Oaks, CA
07.2019 - 05.2020
- Enforced institutional rules, regulations and laws regarding student conduct to maintain a safe campus.
- Dispatched radio messages to other officers and agents of campus.
- Performed security oversight, traffic control and crowd control at special events and campus activities.
- Responded to emergency calls regarding illnesses, accidents and disturbances.
- Patrolled campus to deter property theft, disorderly conduct and other crimes.
Education
High School Diploma -
Montgomery Senior High School
San Diego, CA06.2019
Some College (No Degree) - Spanish, Psychology And Computer Science
California Lutheran University
Thousand Oaks, CASkills
- Fluent in Spanish (Reading, Writing, and Speaking)
- First aid and CPR certified
- Microsoft Office expertise
- Adaptive team player
- Retail sales customer service
- High-energy attitude
- Technologically savvy
- Problem-solving abilities
- Customer relations
- Verbal/ written communications
- Customer Support
- Reliable and punctual
- Advanced MS Office Suite knowledge
- Scheduling and calendar management
- Problem resolution
- Time management
Timeline
Security Officer Supervisor
SeaWorld Adventure Park
10.2021 - Current
Athlete Sales Associate
Nike Factory Outlet
01.2021 - 09.2021
Customer Service Specialist
Ross Dress for Less
06.2020 - 02.2021
Campus Safety Officer
California Lutheran University
07.2019 - 05.2020
Some College (No Degree) - Spanish, Psychology And Computer Science
California Lutheran University
High School Diploma -
Montgomery Senior High School