Katherine Benitez Torres
Tucson Az
Summary
Dynamic customer service professional with experience at Geico, excelling in problem-solving and bilingual communication. Proven track record of enhancing customer satisfaction and resolving issues effectively. Skilled in advanced computer proficiency and workflow management, ensuring efficient operations and positive client interactions. Committed to delivering exceptional service and fostering customer loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service
Geico
09.2023 - 04.2025
- Provided excellent customer service, addressing concerns promptly and professionally.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Resolved customer service issues related to pricing or discounts.
- Provided excellent customer service for positive experiences and returning patrons.
- Documented customer service policies, scripts and procedures in Spanish.
Warehouse Clerk
Target
Tucson
05.2020 - 08.2023
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
Education
Digital Arts
Catalina High School
06.2019
Skills
- Customer service and assistance
- Advanced computer proficiency (PC and Mac)
- Fluent bilingualism
- Problem-solving
- Spanish translation
- Customer support
- Call center experience
- Verbal and written communication
- Flexibility and adaptability
- Workflow management
- Telephone etiquette
Timeline
Customer Service
Geico
09.2023 - 04.2025
Warehouse Clerk
Target
05.2020 - 08.2023
Digital Arts
Catalina High School