Summary
Overview
Work History
Education
Skills
Certification
International Experience
Tools Experience
Languages
Timeline
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KATIA GUTIERREZ

KATIA GUTIERREZ

Nuevo León

Summary

Analytical professional with extensive experience on risk management and customer service resolving complex situations based on previous experiences and innovative ways. Creative problem solver who built performance tracker for teams of over 20 members, managed account portfolio for NAM, LATAM and EMEA. Driven self-starter and fast learner who thrives in challenging positions where past experiences and new learnings can be applied, and shared with and learned from team members.

Overview

7
7
years of professional experience
1
1
Certification

Work History

ONBOARDING and RISK MANAGEMENT

ABB
01.2022 - Current
  • Onboarding incoming channel partners countrywide, providing training and guidance through company requirements, government regulations, and integrity needs.
  • Responsible for new, renewals, modifications, terminations, and non-renewal contracts.
  • Follow up on contract execution through all approval stages. Handling over 130 contracts per year.
  • Responsible for all channel partner contracts in U.S. territory in the highest selling business unit in ABB globally. (US Electrification). (OEM, direct customers, distributors, resellers, service providers, and sales representatives.)
  • Participate in negotiations and conversations with company owners and directors, handling strictly confidential information.
  • Risk assessment of companies and key individuals of existing and potential partners, with an annual sales volume of over $90 million dollars.
  • Implemented, tested, and collaborated on the design and system integration of automated tools and CRM tools.
  • Enhanced risk management procedures by implementing thorough legal research and analysis.
  • Developed comprehensive training materials for staff members, resulting in increased awareness of risk management principles.
  • Collaborated with cross-functional teams to identify, assess, and mitigate operational risks effectively.

PARIS 2024 OLYMPIC GAMES VOLUNTEER

International Olympic Committee
07.2024 - 08.2024
  • Point of contact and guidance at the transport mall inside the Olympic Village.
  • Ensuring that the buses incoming and exiting the Olympic Village comply with the security checks required.
  • Preparing the required confidential and regulatory documents for the official Olympic fleet, such documents needed to be handed to each of the responsible delegates of each country upon car retrieval.
  • Handover of the fleet to the corresponding international and local delegates.
  • Ensuring the fleet is in the right cleanliness and working conditions prior to their delivery.

ORDER ENTRY and MANAGEMENT

ABB
01.2020 - 01.2022
  • Create process documentation for training and audit purposes.
  • Internal controls creation for new systems and processes.
  • Tester for new systems and upgrades on ERP.
  • Definition and tracking of analytics on team, a 20+ full-time employee's performance, for process improvement and performance review. (Including dashboards, trackers, creation, and maintenance.)
  • Process standardization.
  • Create and modify sales orders according to customer and business needs, while following company policies.
  • Transitioned operations from Europe and the US into Mexico.
  • Assisted in training new hires, sharing best practices for efficient order entry processes and quality control measures.
  • Conducted regular audits of completed orders to identify any inaccuracies or inconsistencies before sending them forward in the fulfillment process.
  • Safeguarded client information by adhering to strict confidentiality policies and data protection regulations.
  • Supported sales team by promptly addressing inquiries and resolving issues related to orders.
  • Managed high-volume workloads while maintaining exceptional attention to detail in a fast-paced environment, ensuring minimal errors in entered data.
  • Streamlined order processing time by efficiently organizing and prioritizing workload.
  • Identified opportunities for improving workflow efficiency within the order entry department, proposing solutions to management accordingly.

FINANCE INTERN

Genpact
01.2018 - 01.2020
  • Credit worthiness assesment for existing & potential customers
  • Decisions based on financial and commercial risk analysis
  • Credit customer master setup, order block release, customer payment behavior tracking
  • Part of global leadership training program 'Ops Campus'
  • Maintain communication across internal areas and customer for better customer experience
  • Transitioned operations from business to business

CREDIT RISK ANALYST

General Electric
06.2018 - 12.2018
  • Credit worthiness assesment for existing & potential customers
  • Decisions based on financial and commercial risk analysis
  • Credit customer master setup, order release, customer payment behavior tracking
  • Review contractual improvements
  • Maintain communication across internal areas and customer for better customer experience
  • Transitioned operations from business to business

Education

Bachelor - International Business

FACPYA - UANL

Skills

  • Compliance monitoring
  • Records management
  • Data privacy
  • Healthcare compliance
  • Due diligence
  • Internal auditing
  • Anti-money laundering
  • Risk analysis
  • Trade compliance
  • Risk mitigation
  • Ethics compliance
  • Contract review
  • Legal analysis
  • Client communication
  • Proficient in MS office
  • Case summaries
  • Evidence analysis
  • Negotiation
  • Database research
  • Corporate law
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Problem-solving abilities
  • Project time management
  • Flexible and adaptable
  • Calm under pressure
  • Organization and time management
  • Decision-making
  • Discretion and confidentiality

Certification

Yellowbelt Certificate, ISS International - UDEM

International Experience

Paris Olympic Games 2024, Volunteer, 07/10, 08/12

Tools Experience

  • Office (Word, Advanced Excel, PowerPoint, OneNote, Visio, sharepoint, teams, Power BI)
  • Excel VBA
  • Salesforce & Salesforce Sandbox
  • SAP
  • Oracle
  • Serasa Experian
  • Dun & Bradstreet
  • Bureau VanDijk
  • CRMZ (Credit Risk Monitor)
  • Logix Citrix (ERP)
  • World check one
  • Orbis
  • Zoom
  • Empower by ABB

Languages

Spanish
English
French
Portuguese

Timeline

PARIS 2024 OLYMPIC GAMES VOLUNTEER

International Olympic Committee
07.2024 - 08.2024

ONBOARDING and RISK MANAGEMENT

ABB
01.2022 - Current

ORDER ENTRY and MANAGEMENT

ABB
01.2020 - 01.2022

CREDIT RISK ANALYST

General Electric
06.2018 - 12.2018

FINANCE INTERN

Genpact
01.2018 - 01.2020

Bachelor - International Business

FACPYA - UANL

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KATIA GUTIERREZ