Katia Ramos Jiménez
Ciudad De México
Summary
Personable and empathetic law attorney with a strong ability to connect with others. Excels at creating a positive and comfortable environment. Deep understanding of effective interview techniques, skilled in active listening and detailed note-taking. Contributing to the success of the team.
Overview
3
3
years of professional experience
Work History
Interview Specialist (T - Visa and VAWA)
Brigante Law Group.
02.2023 - Current
- Performed detailed interviews for T Visa applications, concentrating on human trafficking, domestic violence, and workplace abuse.
- Performed comprehensive long interviews with human trafficking victims to gather detailed information.
- Documented client responses efficiently, creating detailed summaries for legal analysis.
- Handled sensitive VAWA interviews with a focus on abuse by children or partners, ensuring a compassionate approach.
- Maintained clear communication with candidates throughout the entire interview process, providing a positive experience.
- Managed scheduling and logistics for interviews, ensuring a smooth experience for both candidates and interviewers.
- Implemented Airtable for interview scheduling and data management, improving coordination and data accuracy.
- Managed Excel to report interview times.
Legal Intake Specialist
Brigante Law Group.
12.2023 - 02.2024
- Adapted quickly to new software programs utilized within the firm for data entry, record-keeping, and appointment scheduling.
- Optimized workflow by managing multiple tasks simultaneously while prioritizing urgent matters effectively.
- Worked effectively in fast-paced environments.
- Prevented errors in case documentation through meticulous attention to detail when recording client information during intake interviews.
- Handled appointment scheduling and rescheduling with precision.
Customer Service Specialist
TTEC
09.2023 - 12.2023
- Customer service and support in English.
- Calls completely in English with native English speakers.
- Telephone attention and management of the company's e-mail.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Achieved sales targets by identifying and addressing customer needs.
- Achieved team performance standards effectively.
Law Intern
El Marqués Municipal Civic Court
01.2023 - 08.2023
- Support in the registration and departure of detainees.
- Auxiliary in detention hearings.
- Support in the area of transportation mediation.
- Assistance in transportation mediation conciliation.
- Support in the elaboration of official notices to other agencies.
- Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
- Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
- Reviewed legal information and proofed documentation for errors.
- Organized legal filing system to maximize efficiency.
Social Service Intern
Judicial Management Unit Five, PJCDMX.
06.2022 - 12.2022
- Filing of folders, foliage, stamping, collation and certification of copies; scanning and proper organization of court folders.
- Elaboration of agreements, letters rogatory, writs, notification letters, request of hearing videos, opening of folders and several official letters to different dependencies.
- Researched statutes and laws to support compliance and legal risk management.
- Gathered information from defendants, witnesses, and victims to assist lawyers in building cases.
Education
Bachelor's Degree in Law. -
Law School, UNAM.
Mexico City, Mexico.05-2023
Skills
- Interview scheduling, follow-up, preparation
- Active listening
- Responsibility
- Advanced English
- Organized
- Excellent writing skills
- Teamwork
- Empathy display
- Interviewing clients
Languages,
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Personal Information
- Nationality: Mexican.
- Marital Status: Single.
- PC (64 RAM, with camera), fast internet connection, noise cancelling microphone.
Timeline
Legal Intake Specialist
Brigante Law Group.
12.2023 - 02.2024
Customer Service Specialist
TTEC
09.2023 - 12.2023
Interview Specialist (T - Visa and VAWA)
Brigante Law Group.
02.2023 - Current
Law Intern
El Marqués Municipal Civic Court
01.2023 - 08.2023
Social Service Intern
Judicial Management Unit Five, PJCDMX.
06.2022 - 12.2022
Bachelor's Degree in Law. -
Law School, UNAM.
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