Katia Ramos Jiménez

• EOIR
• Removal Defense
• Asylum
• MCH / IH preparation.

Requested supporting documents, prepared immigration forms, and filed

applications including I-485, I-130, Visa U, VAWA, Visa T, I-864, I-90,

I-765, I-131, Military Parole in Place (PIP), Deferred Action, I-821D

(DACA), TPS.

Assisted in drafting FOIA requests for agencies such as the USCIS,

OBIM, FBI, DOS, EOIR, ICE, CBP.

Conducted detainee investigations with ICE, including locating

detention facilities, tracking upcoming hearings. Coordinated attorney–

detainee calls in compliance with detention center protocols.

Communicated with family members to explain legal analyses and

discuss available legal services.

Managed scheduling of deadlines to maintain smooth flow of firm

operations.

Communicated with clients regarding case status and procedural matters,

ensuring consistent updates.

Managed case tracking, reporting, and file maintenance using case

management and billing system

Proficient in managing software tools such as Airtable, Clio, Pigeon,

BlueDot, Ring Central.

• Quickly adapted to firm software for data entry, recordkeeping, and scheduling (Airtable, LawRuler, Excel).
• Managed high-volume intake operations (30 calls per day), prioritizing urgent matters in fast-paced environments.
• Conducted detailed intake interviews, ensuring accuracy and preventing documentation errors through strong attention to detail.
• Performed in-depth interviews for T Visa applications involving human trafficking, domestic violence, and workplace abuse, documenting comprehensive summaries for legal analysis.
• Handled sensitive VAWA interviews with empathy and professionalism, maintaining clear communication throughout the process.
• Coordinated interview scheduling, logistics, and reporting to ensure a smooth experience for candidates and interviewers.

• Customer service and support in English.
• Calls completely in English with native English speakers.
• Telephone attention and management of the company's e-mail.
• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Achieved sales targets by identifying and addressing customer needs.
• Achieved team performance standards effectively.

• Support in the registration and departure of detainees.
• Auxiliary in detention hearings.
• Support in the area of transportation mediation.
• Assistance in transportation mediation conciliation.
• Support in the elaboration of official notices to other agencies.
• Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
• Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
• Reviewed legal information and proofed documentation for errors.
• Organized legal filing system to maximize efficiency.

• Filing of folders, foliage, stamping, collation and certification of copies; scanning and proper organization of court folders.
• Elaboration of agreements, letters rogatory, writs, notification letters, request of hearing videos, opening of folders and several official letters to different dependencies.
• Researched statutes and laws to support compliance and legal risk management.
• Gathered information from defendants, witnesses, and victims to assist lawyers in building cases.