Katya Acosta
Mexicali
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
10
10
years of professional experience
Work History
CS Adminastration Representative
Solo Stove (Solo Brands)
Mexicali
09.2023 - 09.2024
- Resolution of customer complaints over the phone, by email, or through a live chat
- Managed approximately 30 incoming calls, and emails per day from customers
- Follow up on orders and escalate actions and alerts to the relevant areas
- Communication with clients to keep them informed about the status of their orders
- Review return labels for customer refund
- Order releases with address confirmation for customers
- Order releases for replacement orders
- Review customer disputes to approve or deny claim
- FedEx claims for damaged/lost/stolen products.
NPI Buyer Jr
MEI Masterworkelectronics
Mexicali
08.2022 - 09.2023
- Managed purchase of raw materials and other necessary supplies
- Ensured timely delivery of products by closely monitoring supplier performance
- Monitored inventory levels to ensure a sufficient supply of products
- Analysis of current and projected demand to ensure adequate supply
- Oversaw the quality of purchased products to ensure and meet standards
- Preparation and maintenance of purchasing reports for management
- Coordination with vendors and suppliers to meet customer requirements
- Coordination with other departments to ensure timely delivery of products
- Invoices and payments are processed and tracked to ensure timely payment
- Research new vendors and suppliers to identify potential cost savings
- Identified and resolved discrepancies between purchase orders and invoices
- Purchase orders are processed and tracked following company policies
- Managed return and exchange of merchandise when necessary.
Customer Service Representative
Reconext
Mexicali
05.2017 - 08.2022
- Acquisition of products in accordance with the requirements and standards demanded by customers
- Ability to manage requisition operations and daily purchase orders
- Monitoring of existing inventories to share the status of open balances with the client
- Monitoring purchase orders from their request to their delivery
- Effective management of incidents related to the quality of the merchandise
- Organization of imports in coordination with the departments involved
- Management of office parcels (intermediate forms and management of Queries and connections)
- Resolution of customer complaints over the phone, by email or through a live chat
- Response to customer questions and complaints in a professional and efficient manner
- Communication with clients to keep them informed about the status of their programs
- Follow up on orders and escalate actions and alerts to the relevant areas
- Initial evaluation of the problems and referral to the corresponding technical services
- Help clients identify and understand problems in a calm and detailed manner.
Customer Service Representative
Telvista
Mexicali
01.2015 - 05.2017
- Continuous telephone communication with customers to make car rentals
- Attention to customer requests to verify the reason for the call and go to the corresponding area.
Education
SEP Preparatoria Abierta
Mexicali, BCEnglish Certificate -
Gilroy
Gilroy, CAChristopher High School
Gilroy, CAMiddle School -
Ascension Solorsano
Gilroy, CASkills
- Kindness and professionalism
- How to manage work under pressure
- Skill for sales
- Ease of speech
- Excellent customer service
- Administrative support
- Organization and planning
- Advice and resolution of doubts
- Multichannel service
- Preparation of reports
- Organizational capabilities
- Management of computer tools
- Call management
- Registry maintenance
- Proactive and positive attitude
- Professional telephone attention
- Data entry proficiency
Languages
English
Spanish
Timeline
CS Adminastration Representative
Solo Stove (Solo Brands)
09.2023 - 09.2024
NPI Buyer Jr
MEI Masterworkelectronics
08.2022 - 09.2023
Customer Service Representative
Reconext
05.2017 - 08.2022
Customer Service Representative
Telvista
01.2015 - 05.2017
SEP Preparatoria Abierta
English Certificate -
Gilroy
Christopher High School
Middle School -
Ascension Solorsano