Katya Siomara Toscano Neri

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Provided feedback from customers to product development team, influencing future product enhancements.
• Enhanced customer satisfaction by providing comprehensive product demonstrations.
• Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
• Informed customers of promotions to increase sales productivity and volume.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

It is a campaign that is dedicated to supporting a furniture store in which customers were given information regarding the details of their furniture delivery, estimated time, scheduling deliveries, being the intermediary between customers and drivers, validating guarantees. of furniture, advice to clients on any type of doubt that had to do with delivery or warranty and general details on billing

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Handled customer inquiries and suggestions courteously and professionally.
• Tracked customer service cases and updated service software with customer information.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

In this campaign I developed many skills thanks to the constant feedback that was given to us week by week, in which we always sought to perfect all the growth points. It is a mobile phone company, in which we provided everything from advice with billing to technical problems. of telephone, covering everything related to what could be a problem with failure of any situation in any cell phone company

In addition to this, I developed great sales skills based on the same information that I was obtaining and detecting all the points in favor that I could have, but always giving clear expectations.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

• Mentored junior cooks in refining their culinary skills through hands-on guidance during meal preparation processes.
• Showcased excellent knife skills for precise cutting and preparation of various ingredients.
• Contributed to positive guest experiences by accommodating special dietary needs and requests.
• Ensured adherence to dietary restrictions like gluten-free or vegan options without compromising taste or presentation.
• Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
• Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
• Collaborated with the management team to develop new menu items based on customer feedback and preferences.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.

In this job I was working as customer services representative providing services only for corporate companies that requested this serice.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Improved resolution time with effective problem-solving for customer complaints.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered prompt service to prioritize customer needs.
• Responded proactively and positively to rapid change.