Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Heath

Apache Junction

Summary

Results driven professional prepared for the role. Extensive experience with negotiating settlements and client relationship building. Strong collaboration and adaptability in an ever changing environment. Skilled in using the Salesforce platform.

Overview

10
10
years of professional experience

Work History

Client Portfolio Specialist

Freedom Debt Relief
Remote
03.2017 - 02.2026
  • Analyzed client portfolios to identify opportunities for debt resolution strategies
  • Served as the primary point of contact for clients, providing updates, guidance, and issue resolution throughout the settlement process
  • Negotiated settlements with creditors, collection agencies, and debt collection law firms to reduce outstanding balances and achieve client financial goals
  • Ensured timely settlements by tracking account status, funding availability, and negotiation opportunities
  • Achieved and frequently exceeded monthly performance metrics related to client program completion

Collections Agent

GM Financial
Chandler, AZ
03.2016 - 02.2017
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Maintained high volume of calls and met demands of a busy and productive group.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

Education

High School Diploma -

Desert Ridge High School
Mesa, AZ

Skills

  • Negotiation Skills
  • Client Relations
  • Portfolio management
  • Salesforce
  • Teamwork and collaboration
  • Reliability

Timeline

Client Portfolio Specialist

Freedom Debt Relief
03.2017 - 02.2026

Collections Agent

GM Financial
03.2016 - 02.2017

High School Diploma -

Desert Ridge High School
Kayla Heath