Results driven professional prepared for the role. Extensive experience with negotiating settlements and client relationship building. Strong collaboration and adaptability in an ever changing environment. Skilled in using the Salesforce platform.
Overview
10
10
years of professional experience
Work History
Client Portfolio Specialist
Freedom Debt Relief
Remote
03.2017 - 02.2026
Analyzed client portfolios to identify opportunities for debt resolution strategies
Served as the primary point of contact for clients, providing updates, guidance, and issue resolution throughout the settlement process
Negotiated settlements with creditors, collection agencies, and debt collection law firms to reduce outstanding balances and achieve client financial goals
Ensured timely settlements by tracking account status, funding availability, and negotiation opportunities
Achieved and frequently exceeded monthly performance metrics related to client program completion
Collections Agent
GM Financial
Chandler, AZ
03.2016 - 02.2017
Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Maintained high volume of calls and met demands of a busy and productive group.
Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Client Success Advisor/Support Specialist at Lightwell Insurance Advisors of ColoradoClient Success Advisor/Support Specialist at Lightwell Insurance Advisors of Colorado