Keanu Pyle
El Paso
Summary
Results-driven Customer Service Specialist with a deep understanding of service delivery and exceptional multitasking skills. Committed to cultivating strong client relationships to maximize profitability and achieve outstanding business outcomes.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Freelance
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted 100 customers on an average daily by answering questions, responding to inquiries and handling telephone requests in various industries.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity in a high paced call center environment.
Team Leader
ABC COMPANIES
08.2021 - 05.2023
- Handled emails and face-to-face interactions with new and existing customers order processing.
- Established open and professional relationships with team members and vendors to achieve quick resolutions for various issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly customer service.
Assistant General Manager
Penn Station East Coast Subs
02.2014 - 06.2019
- Enabled customers to feel welcomed, important and appreciated while also resolving customer complaints.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Mentored and motivated team members to achieve challenging business goals while maintaining customer experience satisfaction.
Education
Diploma -
Anderson High School
Anderson, IN05.2015
Skills
- Fast Paced Call Center Environment
- Document Management
- Talent Development Optimization
- Leadership Support
- Analytical Thinking
- Quality Assurance Controls
- Sales Expertise
- Active Listening
- Customer Service Optimization
- Collaborative Environments
Timeline
Customer Service Representative
Freelance
10.2021 - Current
Team Leader
ABC COMPANIES
08.2021 - 05.2023
Assistant General Manager
Penn Station East Coast Subs
02.2014 - 06.2019
Diploma -
Anderson High School
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