Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Keanu Pyle

Keanu Pyle

El Paso

Summary

Results-driven Customer Service Specialist with a deep understanding of service delivery and exceptional multitasking skills. Committed to cultivating strong client relationships to maximize profitability and achieve outstanding business outcomes.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Freelance
10.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted 100 customers on an average daily by answering questions, responding to inquiries and handling telephone requests in various industries.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Met customer call guidelines for service levels, handle time and productivity in a high paced call center environment.

Team Leader

ABC COMPANIES
08.2021 - 05.2023
  • Handled emails and face-to-face interactions with new and existing customers order processing.
  • Established open and professional relationships with team members and vendors to achieve quick resolutions for various issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly customer service.

Assistant General Manager

Penn Station East Coast Subs
02.2014 - 06.2019
  • Enabled customers to feel welcomed, important and appreciated while also resolving customer complaints.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Mentored and motivated team members to achieve challenging business goals while maintaining customer experience satisfaction.

Education

Diploma -

Anderson High School
Anderson, IN
05.2015

Skills

  • Fast Paced Call Center Environment
  • Document Management
  • Talent Development Optimization
  • Leadership Support
  • Analytical Thinking
  • Quality Assurance Controls
  • Sales Expertise
  • Active Listening
  • Customer Service Optimization
  • Collaborative Environments

Timeline

Customer Service Representative

Freelance
10.2021 - Current

Team Leader

ABC COMPANIES
08.2021 - 05.2023

Assistant General Manager

Penn Station East Coast Subs
02.2014 - 06.2019

Diploma -

Anderson High School

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Keanu Pyle