Keanu Dylan Ramírez Frederick
Software Development Engineering
Cancún
Summary
Responsible person, available, committed to tasks, with good empathy skills, ability to learn, good listener, and able to work under pressure.
Overview
1
1
year of professional experience
21
21
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Customer Services
Client Services Inc.
Costa Rica, Heredia
12.2023 - 12.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Loan Officer
ServiceFirst
Costa Rica, Heredia
07.2023 - 12.2023
- Sales process
- Problem resolution
- Organization skills
- Social skills
- Telephone attention
- Business loans
- Customer Support
- Employment benefits
- Spoken english
Education
College Degree -
Fidelitas University
05.2001 - 05.2022
Skills
Team player
Communicative
Organized
Team player
Punctual
Team player
Problem Resolution
Flexible and Adaptable
Active Listening
Project Planning
Microsoft Word
Social Perceptiveness
Time Management
Written Communication
Certification
Académica, Application Development, 16 hours, Principles of Programming, 20 hours, Collaborative Work with Google, 20 hours
Personal Information
Nationality: Costa Rican
Timeline
Customer Services
Client Services Inc.
12.2023 - 12.2024
Loan Officer
ServiceFirst
07.2023 - 12.2023
College Degree -
Fidelitas University
05.2001 - 05.2022