Summary
Overview
Work History
Skills
Timeline
Generic

Kellie Jones

Flat Gap

Summary

Dynamic and results-driven professional with experience at Medi Home Care, excelling in cross-selling and upselling while ensuring equipment functionality for patient care. Demonstrated empathy and active listening skills to enhance patient experiences, contributing to streamlined processes and improved team collaboration. Proficient in data entry and Microsoft Excel for effective performance tracking.

Overview

7
7
years of professional experience

Work History

CSR, Sales

Medi Home Care
Prestonsburg, KY
06.2024 - Current

Assisted in the setup and maintenance of durable medical equipment for patient care. Supported healthcare teams by ensuring equipment availability and functionality. Collaborated with team members to streamline equipment distribution processes.

Engaged with insurance companies to facilitate claims processing.

Tele Tech

Highlands ARH
Prestonsburg, KY
03.2022 - 06.2024

Monitored heart rhythms to ensure detection of abnormalities.

CNA

Highlands ARH
Prestonsburg, KY
08.2021 - 03.2022
  • Provided direct patient care, assisting with daily living activities and personal hygiene.
  • Monitored vital signs and documented changes to ensure patient safety and comfort.
  • Collaborated with nursing staff to develop and implement individualized care plans.
  • Educated patients and families on health management and wellness strategies.
  • Maintained cleanliness and organization of patient areas, adhering to infection control protocols.
  • Trained new CNAs on best practices for patient care and facility operations.

CNA

Mountain Manor
Paintsville, KY
10.2020 - 06.2021
  • Assisted in mobility support, promoting independence while ensuring safety during transfers.
  • Advocated for patients' needs, effectively communicating concerns to healthcare team members.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Cashier

BP
Paintsville, KY
06.2019 - 09.2020
  • Processed transactions efficiently, ensuring accuracy and customer satisfaction.
  • Managed cash register operations, balancing cash drawers at shift end.
  • Assisted customers with product inquiries, promoting loyalty and repeat business.
  • Trained new cashiers on best practices and operational procedures.

Skills

  • Cross-selling and upselling
  • Data entry proficiency
  • Empathy and patience
  • Performance tracking
  • Microsoft Excel
  • Follow-up skills
  • Data entry
  • Active listening

Timeline

CSR, Sales

Medi Home Care
06.2024 - Current

Tele Tech

Highlands ARH
03.2022 - 06.2024

CNA

Highlands ARH
08.2021 - 03.2022

CNA

Mountain Manor
10.2020 - 06.2021

Cashier

BP
06.2019 - 09.2020
Kellie Jones