Kelly Pineda

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Utilized various software and tools to streamline processes and optimize performance.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Streamlined office documentation system, enhancing efficiency and productivity.
• Managed inventory of office supplies and placed orders as needed.
• Maintained accurate financial records for banking transactions.
• Entered data into spreadsheets using Microsoft Excel to ensure accuracy.
• Handled confidential documents according to established protocol.
• Supported internal audits by organizing relevant paperwork and information.
• Managed database systems for customer contact information, ensuring data integrity.
• Responded promptly to vendor inquiries regarding payment status and account balances.

Team Collaboration: Proven ability to work independently as well as collaboratively across teams and departments

Adaptability: Able to manage multiple priorities and adapt to changing operational needs.

• Developed and monitored operational budgets, achieving a reduction in unnecessary expenditures.
• Oversaw compliance with safety and quality standards, significantly reducing incident rates.
• Trained new employees on operational protocols, significantly reducing onboarding time.
• Delegated work to staff, setting priorities and goals.
• Implemented departmental policies and standards in conjunction with management to streamline internal processes.
• Resolved customer complaints or answered customers' questions.