Kelly Ugalde Juarez
Veracruz
Summary
A motivated and diligent student with a strong work ethic and integrity, experienced in delivering exceptional customer service. Bilingual communicator skilled in fostering customer loyalty through product knowledge. Proven ability to thrive in fast-paced environments while maintaining a positive atmosphere and ensuring customer satisfaction. Passionate for self growth and development, seeking opportunities where skills and knowledge can be utilized effectively.
Overview
1
1
year of professional experience
Work History
Cashier
Shipley Do-Nuts
11.2024 - 06.2025
- Responsible for providing excellent customer service in two languages and fulfilling orders for donuts and coffee.
- Operating the point-of-sale system, processing payments, and maintaining a clean environment. Assisting with product preparation and inventory management.
- Comfortable with fast-paced morning shifts that require efficiency, good communication, and a friendly demeanor to ensure a positive experience for customers.
Boba Barista
Feng Cha Teahouse
01.2024 - 10.2024
- Prepared and served high-quality boba beverages, ensuring customer satisfaction.
- Assisted customers with menu selections, providing product knowledge and recommendations. Operated point-of-sale system accurately, processing payments and handling transactions efficiently.
- Engaged with customers using bilingual skills to foster a positive atmosphere and encourage repeat business.
Education
High School Diploma -
Channelview High School
1100 Sheldon Rd, Channelview, TX 7753005-2025
Associate of Arts - Business
San Jacinto College
5800 Uvalde Rd, Houston, TX 77049, United States05-2025
Skills
- Communication skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Bilingual
- Basic computer skills (Microsoft Office)
- Typing Skills (48 WPM)
- Basic knowledge of medical terminology
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Courses
- Business Computer Applications
- Medical Terminology
- Principles of Health Science
- Anatomy and Physiology
- Public Speaking
- Business Principles
Timeline
Cashier
Shipley Do-Nuts
11.2024 - 06.2025
Boba Barista
Feng Cha Teahouse
01.2024 - 10.2024
High School Diploma -
Channelview High School
Associate of Arts - Business
San Jacinto College
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