Kendrick Cue
Harrisonburg
Summary
Outgoing Wireless Sales Associate offering 3 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Mobile Expert
T-Mobile
Staunton
06.2024 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Consultative Selling.
- Upselling and cross-selling.
- Lead generation.
- Negotiation
- Completed day-to-day duties accurately and efficiently.
Wireless Expert
MarketSource
Harrisonburg
01.2024 - 05.2024
- Gained and maintained a sound knowledge of specific client products.
- Professionally represents MarketSource and its clients at all times.
- Performing in-store product demonstrations at assigned events.
- Responding to store customers and in-store sales staff questions regarding client specific products.
- Providing superior customer service.
- Gaining and maintaining a sound knowledge of specific client products.
- Helping customers find what deice and carrier works for them the best.
Sales Associate
Lowes
Harrisonburg
04.2023 - 10.2023
- Assisted customers with loading merchandise
- Demonstrated knowledge of store products and services
- Assisted customers in locating specific items
Sales Associate
Belk
Harrisonburg
07.2022 - 03.2023
- Assisted customers in locating desired items in the store
- Developed strong product knowledge and shared knowledge with customers
Crew Member
Popeyes Louisiana Kitchen
Harrisonburg
03.2021 - 07.2022
- Prepared and served food and beverages in accordance with company standards
Education
Diploma in Cybersecurity -
Massanutten Technical Center At Harrisonburg
Harrisonburg 06.2021 - 07.2023
Advance Diploma -
Harrisonburg High School
Harrisonburg 08.2024 - 07.2023
Skills
Proficient Skills In Troubleshooting
System Hardening Skills
Small amount Of Penetration Testing
Speaks Both English and Spanish fluently
Hard sales and marketing tactics
Certification
ITF+ Certification from CompTIA
Industry
Information Technology
Timeline
Advance Diploma -
Harrisonburg High School
08.2024 - 07.2023
Mobile Expert
T-Mobile
06.2024 - Current
Wireless Expert
MarketSource
01.2024 - 05.2024
Sales Associate
Lowes
04.2023 - 10.2023
Sales Associate
Belk
07.2022 - 03.2023
Diploma in Cybersecurity -
Massanutten Technical Center At Harrisonburg
06.2021 - 07.2023
Crew Member
Popeyes Louisiana Kitchen
03.2021 - 07.2022
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