Kendy N. Martinez Osorio
Tecate, Baja California
Summary
Industrial engineer with solid foundation in quality assurance and process improvement. Known for strong focus on team collaboration and achieving consistent results while adapting to evolving project demands. Detail oriented and skilled in root cause analysis and continuous improvement methodologies, bringing reliability and integrity to every task with background in quality and manufacturing area with knowledge in 21 CFR Part 820, ISO: 13485 and ISO: 9001.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Engineer (Final Inspection/Incoming)
Ureblock S.A. de C.V.
09.2023 - Current
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Facilitated training sessions for team members on quality management principles and best practices, enhancing overall competency levels within the department.
- Streamlined internal communication, fostering cross-functional collaboration between engineering, manufacturing, and quality teams.
- Conducted detailed audits to ensure adherence to ISO 9001 standards, maintaining a high level of compliance throughout the organization.
- Collaborated with external auditors during annual reviews, ensuring a seamless audit process with minimal findings or discrepancies noted.
- Documented and developed engineering procedures and processes.
- Created detailed reports on engineering activities and findings.
Billing Support
Baja Fulfillment
07.2023 - 09.2023
- Fostered strong relationships with key clients by providing personalized billing support, ensuring their needs were met promptly and efficiently.
- Provided comprehensive billing support, explaining charges clearly to ensure customer understanding and satisfaction.
- Supported team members during high-demand periods, achieving company targets efficiently while maintaining quality standards.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Served as a liaison between internal departments including billing, technical support, sales and marketing when necessary to resolve customer escalations.
Quality Assurance Engineer
Formula Plastics Inc.
05.2021 - 02.2023
- Knowledge and application of ISO 13485 and 21 CFR Part 820.
- Creating quality documentation complying with ISO 13485:2016 and 21 CFR Part 820.
- Conducted root cause analysis for quality events, leading to targeted improvements in the production process.
- Drove corrective and preventive actions to accomplish project closure and recurrence control over external or internal quality events to facilitate operational efficiency.
- Managed quality key performance indicators.
- Review and approval of IQ, OQ and PQ validation protocols.
- Communicated effectively with customers and contractors to facilitate business operations.
- Supported successful product launches by conducting extensive pre-release testing and validation activities.
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
- Evaluated customer feedback using a variety of communication channels such as email surveys or phone calls; identified recurring issues which were then addressed by proposing appropriate solutions.
- Participated in weekly meetings with interdisciplinary teams discussing ongoing projects status updates, addressing any concerns or challenges regarding projects progression to ensure products met customer specifications with high levels of satisfaction.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Met tight deadlines to satisfy client demands and project timelines.
- Enhanced customer satisfaction by promptly addressing issues identified during user acceptance testing.
- Assisted in training new QA engineers, providing guidance on best practices and company-specific procedures.
Manufacturing Engineering Intern
Formula Plastics Inc.
01.2021 - 05.2021
- Analyzed costs of raw materials, negotiated with suppliers based on quantity and followed up on delivery dates
- Developed standard work instructions for operators, ensuring consistency and quality across production lines.
- Created visual aids such as process flow diagrams and work instructions to enhance operator understanding of standard operating procedures.
- Enhanced production efficiency by optimizing manufacturing processes and implementing lean principles.
- Helped improve production methods, determine manufacturing capacity and set up production schedules.
Quality Engineering Intern
Formula Plastics Inc.
10.2019 - 01.2021
- Conducted root cause analysis on defective products, leading to improvements in manufacturing processes.
- Collaborated with cross-functional teams to address quality issues and implement corrective actions.
- Reviewed technical drawings and specifications for accuracy and completeness, reducing errors during manufacturing stages.
- Developed documentation related to quality and customer procedures and standards, maintaining compliance with industry regulations.
Education
Bachelor's - Industrial Engineering
Universidad Autónoma De Baja California
06.2021
Skills
- Advance English Speaker
- Internal Auditor – ISO 13485:2016
- Confident and Professional Speaking Abilities
- Attention to Detail
- Adaptability and Flexibility
- Multitasking and Organization
- Development and updating of documentation
- Staff Training
- Quality processes
- Non-conforming material reports
- Quality Management System
- Documentation And Reporting
Languages
Spanish
English
Certification
- ISO 13485:2016 Internal Auditor Training, 2021
- Total Productive Maintenance Training, 2023
Timeline
Quality Engineer (Final Inspection/Incoming)
Ureblock S.A. de C.V.
09.2023 - Current
Billing Support
Baja Fulfillment
07.2023 - 09.2023
Quality Assurance Engineer
Formula Plastics Inc.
05.2021 - 02.2023
Manufacturing Engineering Intern
Formula Plastics Inc.
01.2021 - 05.2021
Quality Engineering Intern
Formula Plastics Inc.
10.2019 - 01.2021
Bachelor's - Industrial Engineering
Universidad Autónoma De Baja California
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