Kenia Macias
Mexico
Summary
Committed to promoting student confidence and academic success through hands-on tutoring and individualized support. Skillful in sharing knowledge and concepts with students. Strong communication and planning skills. Focused on improving student academic performance and test readiness. Enthusiastic, professional, & motivated. Friendly, personable and compassionate. I've been able to learn skills applicable to many fields. Whether it's my students or my team, I am confident in helping others excel through passionate involved leadership.
Overview
4
4
years of professional experience
Work History
Collections Agent
Empereon constar LATAM
Mexico City
11.2023 - 01.2024
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Processed payments through various methods such as credit cards and online banking.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
Personal Assistant
Insurance Agent
Mexico City
06.2023 - 10.2023
- Answered incoming calls and emails promptly while managing the insurance agent schedule accordingly.
- Maintained clerical correspondence via email and phone.
- Helped with daily tasks, enabling employer to focus on more pressing duties.
- Scheduling appointments
English Language Tutor
Self-employed
Calpulalpan
01.2020 - Current
- I teach English to both children and adults
- Develop lesson plans to help students improve their English language skills.
- Prepare handouts, study materials and other teaching aids
- Build student self-confidence by working through stages of English concepts and using positive reinforcement techniques.
- Created customized teaching materials for individual learning needs.
- Assessed student progress regularly and provided feedback on performance.
Spanish Language Tutor
Self-employed
Calpulalpan
01.2020 - 01.2023
- Encouraged student critical thinking and discussion using variety of teaching techniques
- Assisted students with conjugating verbs, explaining sentence structures and demonstrating advanced grammatical concepts
- Drilled students on reflexive and subjunctive verb forms as well as sentence structure.
- Developed and implemented Spanish language teaching plans tailored to the needs of individual students.
- Provided feedback on student progress in developing Spanish language skills through written reports and oral presentations.
Education
Universidad Autonoma De Tlaxcala
Skills
- Interactive Teaching and Learning
- Performance Coaching
- Conflict Resolution
- Complex Problem Solving
- Computer Proficiency
- Emotionally Intelligent
- Time Management
Languages
Spanish
First Language
English
Advanced
C1
French
Elementary
A2
German
Elementary
A2
References
Empereon Constar LATAM
Antonio Alvarez, Supervisor
Contact: +52 558 551 5105
Insurance agent
Alexys Alejandre, Employer
Contact: +1 702 715 4513
Timeline
Collections Agent
Empereon constar LATAM
11.2023 - 01.2024
Personal Assistant
Insurance Agent
06.2023 - 10.2023
English Language Tutor
Self-employed
01.2020 - Current
Spanish Language Tutor
Self-employed
01.2020 - 01.2023
Universidad Autonoma De Tlaxcala
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